Guest User
November 22, 2023
I'm really surprised by the reviews. I did not have a great experience. The Plough in is situated in a beautiful place . I drove from Devon and had been on the road for 5 hours. When I finally got there, I was looking forward to staying in a cosy room and enjoying a nice pub lunch and a Guinness.Well, none of that happened When I was eventually taken to my room after a few check-in issues with problems with the laptop and being told they don't serve food on a Sunday, I was slightly gutted. I had a bad feeling when I got to the top of the stairs whilst being taken to my room as thr entrance was a mess so my first impressions were that my room was probably not great.The guy who took me to my room said 'excuse the mess' He left straight away when we got to the door and straight away I was dissapointed at the level of cleanliness,stains on the walls and spillages on thr bathroom floor,public hair in my bed,dust,it was not cleaned properly,I dont even think the bedding was changed. I left straight away to find somewhere to eat,it was dark by then and flooding in places.I found the closest restaurant in which was fully booked so carried on driving until I ended up in the town. I broke down in tears to my fiancé about the cleanliness, and I told him I was going to sleep in the car that night. I was just too upset by this point to want to speak to anyone,especially after a 5 hour journey and wanting to relax and enjoy a meal He then phoned the hotel and told them about the room in which the guy he spoke to was apologetic and then said he would look for another room and phone him back in 5 minutes. He didn't phone back in 5 mins, so my partner ended up phoning him back in which he replied with we have a room,we were just rushing around cleaning it over again. Why would you have to go over a room that has already been cleaned?! I got back to the pub and went to the bar where a guy showed me to my new room,it was cleaner,but why the dirty bin in the corner of the room?lots of old cobwebs in the bathroom. I clearly don't think the manager knows what standard of cleanliness the rooms should be. It's such a shame as it's a lovely looking pub in a beautiful area. Fortunately, I had my sleeping bag in the car!