Guest User
October 28, 2023
Upon arrival, you could see the level of detail in the design of hotel. The glass fronted restaurant provided a panoramic view of the vineyards and San Gimignano, which was so picturesque. The room designed are superb, all have windows that are situated to see the amazing views. The staff were extremely friendly and accommodating. The wine tasting was was fantastic, the tour was ok. The food was exceptional. Being critical: The Wi-Fi was hit and miss. The hotel wasn’t able to provide taxis when required. I think there should be a day shuttle to the local town of San Gimignano - although we throughly enjoyed the hour and half walk, it’s walking on main roads which can be deemed unsafe. We booked the spa area for ourselves, and the jacuzzi wasn’t working. We was only notified 5 mins before we entered the spa area. This was extremely disappointing. Although I know this wasn’t a direct fault of the hotel, it was just frustrating. Overall, we was really impressed with the hotel, it lived up to our expectations and was a pleasure to stay in.