Vivaldi Hotel Loft Punta Carretas Reviews

Unfortunatley this hotel has gone down in quality in the last few years. We have stayed here many times but this time we were very disappointed in the staff and room. We were put in a room where the bathroom lights were burnt out. We were told that the maintenance person had left for the day and our options were to move our things to a new room (and go down to the desk for the new keys) or wait for the repairman. We opted to move to a new room. I had asked that the staff confirm that the room was ready for occupancy. All was fine until the following morning when we were in a hurry and there were no bath towels. We called the front desk and were told that there were no housekeeping staff to bring us towels and to come down stairs to get them.