First day here and the place looks absolutely amazing. Really high class feel to the place. Tatiana the receptionist was very helpful and welcoming, polite and funny. Whilst we waited for our room to be ready as we arrived hours early. We had lunch at the Italian restarting and erika and Amanda were so nice to us, great sense of humour, friendly and just a positive energy. Vinicius also brought nice energy to us even though he didn't serve us as much. It was clear to see who the managers were from their demeanour and body language and they do not bring the same warm and welcoming energy as the staff. No hellos or customer service but no need to deal with them so doesn't bother me as much, they could just not be around, that would be better for the vibe here. Overall really happy so far and the amenities are incredible, the views, the pool and the beach. Will leave another review towards the end of my stay to see if this continues.