Hotels near The Spa at Yellow Creek, Montrose-Ghent

II arrived after a 12 hour drive. I had reserved an accessible room with one bed and a walk in shower. En route to the room I noticed the carpet was soiled and stained. The ice maker was out of order. It was disappointing but not enough to decline and get back in the car. When I got in the room I saw two cloud high beds and a bathtub with grab bars. I knew I couldn’t use it but I was in need of getting some rest before another 12 hours on the road. Then I was horrified that the bed was so high that I could not climb up. This is a problem for a 5’2” mobility impaired person. I tried to call the front desk but the phone didn’t work. I went back to the lobby to see if I could change rooms. Unfortunately there were no others. The manager did find a solution that allowed a step up. She further attempted service recovery by offering breakfast voucher since I had these problems. The noisy AC interrupted sleep. I was not able to shower but went in search of the breakfast room. In my sleep deprived state I asked the wrong question: “is this the breakfast area for the Holiday Inn EXPRESS? Even though I was there with my suitcase to check out. I was advised I had to purchase the voucher. Was this an additional charge to the voucher given? At this point sleep deprived me felt as if I was being attacked for asking one wrong thing. I was done and wanted to leave. All service recovery attempts by the night manager were undone

I was overall satisfied with the hotel room. The ice was very hard and there was no inconvenience in using the hotel room.

So far its been nice

Excellent Experience! Wonderful added touches to a typical hotel breakfast!

Very nice hotel in a trendy area. Rooms very spacious, very clean. Heater worked great. Check-in was busy but very prompt and friendly. Bedding was also very good, slept well. You can get a room with a view of the falls, or a city view. City view is quieter because there is a highway on the falls side. Fyi..we stayed Saturday to Sunday a.m and there were church bells clanging on Sunday a.m around 10. Didn't bother us though. Also, there is a bar/restaurant inside the hotel. Also a concession/snack area with ice cream and other snacks for purchase. My only negative is that the hot tub has been closed/covered up since our last visit. It's gone. It was one of the reasons we booked there. Pool looked nice.

Checked in on August 7 which was a great experience. I was early since I had an afternoon event to attend but they did have a room (215) available-but across from the ice machine and elevator.. Although I was eligible for a suite they only had a King room available. Ok, only one night. The King rooms have two TV's, one across from the bed and the other across from the sitting area. The TV across from the sitting area would not work despite my trying everything. I went down to the desk and they agreed to give me a $30 discount. OK, just one night. Upon my return later the room directly across the hall had their TV so loud you could hear at up and done the hallway. I reported it, the hotel staff member came up and found them not in the room so she could do nothing about it. That continued about an hour-and-a-half. Very rude and disrespectable guests. The bed was comfortable and generally the room was fairly clean, but... hairs in the bathroom and the shower floor was in bad shape with cracks, areas that should he'd been caulked/sealed had huge gaps and some mold and mildew. I also found mold and mildew near the room's HCAV unit. Breakfast, if you would like to be liberal and call it that was a complete joke. Nothing really hot, about everything prepackaged and not real healthy. They did have a waffle maker that I used but again, despite the maker's signal that the waffle was cooked, it was not and a mess to clean up. There were no coffee cups and lids. Sitting in the lounge area were two young women who I first thought were hotel guests - but no. They were supposed to be working at the front desk. They were having a great time on their phones, joking and carrying on. Once I realized that they actually worked there I requested that the obtain some cups and lids, which they later did. After a very disappointing ”breakfast?” I checked out, walked by the front desk and found those two ”front desk ” staff were still in the lounge area playing with their phones, laughing and still carrying on paying no attention to me leaving - no acknowledgement or ”Have. nice day!” (I was already checked out on-line) so I only needed to drop off my keys. God forbid that I would have had to disrupt their fun. That prior evening a couple was trying to check in-they made their reservations with a third-party, like Expedia. There was a mix up with the date and they were told that there was no rooms available. Frustrated they left. I learned that they had about an entire page full of uncleaned rooms. For that day, a Sunday, they only cleaned rooms for reservations made fo the day. Landscaping was fine although some trash littered the parking area and yard. Bottom line, management and some unprofessional staff need to be dismissed and find some experienced professional, caring managers and staff. The breakfast needs a huge improvement. There is a Waffle House close if you do still decide to stay here and would like a decent breakfast. I hop

The hotel is very nice, the room is large, there is a simple kitchen, there are plates and dishes, but we don't have to burn things ourselves. There is McDonald's near the hotel, FRIDAY, you can go out to eat. It is also very convenient to refuel nearby. Breakfast is in the lobby, but it's simple, but you can make your own waffles. Coffee and water are served all day in the hotel lobby, very good. There are laundry, laundry and drying each USD0.75, laundry room in the gym, brush the door card can go in.

THIS IS A TRUE WARNING. LOOK AT THE PICTURES. I was in town for a wedding Friday-Monday, 9/23-26/2022. Typically upon check-in, I thoroughly check my room #221. However, due to rehearsals, family meetings & greets, etc, I just checked-in and commenced with the wedding schedule. Due to the fact that I've been in hotel mgmt for over 10 years, I am always considerate of the housekeeping department. In turn, Mon 9/26/22 after showering, I removed all of the linen and made sure all dirty laundry is in a pile. Upon pulling the linen from the beds, I was disgusted and appalled. I immediately called to the front desk and requested for mgmt to come to my room, it was approximately 730amish. The desk agent informed me that there wasn't a MOD on property but as soon as the GM arrived she would inform him of my request. I went to the desk 2xs, the 1st time I showed my pics and video to the agent and she was very apologetic. While standing there the GM Steve Patris walked in. I introduced myself and told him I would come back once he was settled in. I came back down around 10:30-10:45ish. I begin to explain to Steve how I felt and I allowed him to review the pictures & video footage. He apologized and said he would give me points. I informed him that I wasn't a Marriott member, in turn I prefer to get 1 night stay refunded. He stated he couldn't do that and thar he would give me 50% refund of 1 night stay. I informed him that, that wasn't suffice. I then asked him to put himself in my shoes and inquired what would he want. He didn't answer the question. I again reiterated that 50% wasn't suffice and I preferred a 1 night stay refund of $119+ tax. He said he couldn't do that because he needed to analyze the situation. I said well I requested for you to come to my room. I then said we can go now. He didn't move. I then informed him that facts don't lie. The room was despicable. So I inquired again, as a GM you're telling me that you, as the GENERAL MANAGER of the hotel can't refund me a 1 night stay. He said no. I then asked for his boss information. He then passed me a sticky note that he had ALREADY written Marriott's customer service number on. I was like wow, so you were prepared not to help me. After going back and forth with each other for another 5 minutes, I just ended the conversation and he said have a good day ma'am.