My son has stayed here quite a bit over the past few months. The staff is friendly and the place is clean. However, this past 4 day stay, the hot water was out. Upon check in, he was informed of the situation and told that he could cancel the reservation. He goes to school in the area and did not know what to do, so he stayed, hoping that the issue would be resolved; it wasn't.
How does a hotel stay open for an extended amount of time with no hot water? No discount, refund or placement at another hotel was offered.