Fabrice Florent
May 17, 2023
Nice hotel: good location, clean, not expensive for its quality. BUT: don't book it through trip.com or ctrip.com!
No problem for the first night. When I booked a second night there through this app, the hotel never received the confirmation (from the operator ctip is using, basically the most important actor of tourism industry in Sri Lanka). I had to stay out of my room until the situation was fixed. It took hours and had never really been fixed. Ctrip reimbursed me at least.
Before going there, I tried to book the hotel shuttle bus service through Ctrip. They told me that it was impossible as the staff of the place could not speak English. Which is absolutely wrong, their English is wonderful. The reason was probably that they could not reach their operator.
As a result, I had to pay for an airport taxi that had costed me the triple of the price of the hotel shuttle bus.