My husband and I booked this hotel on *******. The pictures looked nice. The older gentleman at the front asked me for my drivers license and debit card. After a few minutes, he handed my cards back and also the room key. He told me what room we were in and the wifi password. I went to our room to put a Redbull in the fridge. I immediately got hit in the face with cigarette smoke. IThe room was made up nicely, other than the smell. We left the door open so it could air out for a minute before we went back to the festival. Around 10:55p.m, my husband and I go to our hotel and it literally smelled like someone had just lit up in our room. Long story short, my husband survived cancer and had to have a stem cell transplant for said cancer. He cannot be around cigarette smoke, his immune system is not great after transplant. He just got over pneumonia that stuck around for 2 months.
So my husband and I went to the office to talk to the person running the desk, to see if we could switch rooms. There was a younger guy at the desk this time. I told the young man our issue. This guy responded with “I was up here when you checked in, I heard you request a smoking room.” He tried arguing with me about it for a minute. We quit smoking 3 years ago, my husband even tried to show the guy his port scar. I’m out of space, but the guy was rude and we won’t be back. Be careful where you give your money.