Welcome to Munich Marriott Hotel City West, where sophistication meets Bavarian charm in the lively Westend district. Our new-build hotel redefines hospitality in the heart of Munich. With 398 guest rooms and suites, along with expansive public spaces, including a state-of-the-art conference center, we offer an unrivaled experience to both business and leisure travelers. Immerse yourself in our world-class facilities designed for large-scale meetings and events. Discover 20 flexible meeting rooms equipped with the latest audio-visual technology, alongside a stunning 900 sqm ballroom filled with natural daylight, perfect for any occasion. Embrace the warm ambiance of our stylish 'Greatroom' lobby, where contemporary decor and inviting spaces provide a perfect backdrop for relaxation, collaboration, and delectable dining experiences infused with Bavarian hospitality. As a "LiYu" certified hotel, we also provide a variety of amenities and services tailored for our Chinese guests to experience during their stay.
GGuest User2024.01.14
We had a fabulous time visiting this I believe newly opened hotel! As the lounge is only opening later this month we have received alternative offerings in the bar which were delicious. Staff was very friendly and knowledgeable. Looking forward to come back once the lounge has opened!
In the heart of Munich, Sofitel Munich Bayerpost is within a 5-minute drive of Pinakothek der Moderne and English Garden. This luxury hotel is 2 mi (3.1 km) from Deutsches Museum and 2 mi (3.2 km) from Hofbräuhaus.
Pamper yourself with a visit to the spa, which offers massages, body treatments, and facials. If you're looking for recreational opportunities, you'll find a health club, an indoor pool, and a sauna. Additional features at this hotel include complimentary wireless Internet access, concierge services, and shopping on site.
Satisfy your appetite for brunch at Schwarz & Weiz, a restaurant which specializes in international cuisine, or stay in and take advantage of the 24-hour room service. Unwind at the end of the day with a drink at the bar/lounge or the poolside bar. Buffet breakfasts are available daily from 7:00 AM to 11:00 AM for a fee.
Featured amenities include complimentary wired Internet access, a 24-hour business center, and complimentary newspapers in the lobby. Planning an event in Munich? This hotel has facilities measuring 19375 square feet (1800 square meters), including conference space. A roundtrip airport shuttle is provided for a surcharge (available 24 hours), and self parking (subject to charges) is available onsite.
Make yourself at home in one of the 396 guestrooms featuring minibars and flat-screen televisions. Your pillowtop bed comes with down comforters and premium bedding. Complimentary wired and wireless Internet access keeps you connected, and satellite programming provides entertainment. Private bathrooms have designer toiletries and hair dryers.
GGuest User2023.10.16
We had an absolutely wonderful time at Sofitel Munich. The room we were staying at 425 had a nice spacious room with many amenities. All the staff were very friendly especially Manager Mr. Umut was very accommodating and very helpful. He was always greeting us with a smile and took care of all our needs and requests. The bar was also very luxurious with many nice cocktails. We will miss Sofitel and will definitely come back next year!
With a stay at Le Méridien München, you'll be centrally located in Munich, within walking distance to Marienplatz and Theresienwiese. This family-friendly hotel is 1.2 mi (1.9 km) from Viktualienmarkt and 1.8 mi (2.9 km) from English Garden.
Relax at the full-service Le SPA, where you can enjoy massages. You're sure to appreciate the recreational amenities, including an indoor pool, a sauna, and a 24-hour fitness center. Additional features at this hotel include complimentary wireless Internet access, concierge services, and babysitting (surcharge).
Enjoy modern Munich kitchen and German cuisine at Irmi, a restaurant where you can take in the garden view and dine alfresco. Or stay in and take advantage of the 24-hour room service. Quench your thirst with your favorite drink at the bar/lounge. Cooked-to-order breakfasts are served on weekdays from 6:30 AM to 10:30 AM and on weekends from 6:30 AM to 11:00 AM for a fee.
Featured amenities include a 24-hour business center, limo/town car service, and express check-in. Planning an event in Munich? This hotel has facilities measuring 6383 square feet (593 square meters), including conference space. Self parking (subject to charges) is available onsite.
Stay in one of 381 guestrooms featuring plasma televisions. Your pillowtop bed comes with down comforters and premium bedding. Wired and wireless Internet access is complimentary, while 32-inch Smart televisions with cable programming provide entertainment. Private bathrooms with showers feature designer toiletries and hair dryers.
IIvanna Ivanka2023.10.16
The hotel is at the opposite of the main train HBF but depends with entrance you come out.
We blessed that the breakfast provides Prosecco on Sat & Sun free flow from 6-11am. And of course wide spread of breakfast, mainly bread.
We enjoyed our stay
Very Good
77 reviews
4.0/5
Price from
$146
per night
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With a stay at Aparthotel Adagio Muenchen City, you'll be centrally located in Munich, a 1-minute drive from Theresienwiese and 5 minutes from Marienplatz. This hotel is 1.2 mi (1.9 km) from Viktualienmarkt and 1.8 mi (2.8 km) from English Garden.
Take advantage of recreation opportunities such as a 24-hour health club, or other amenities including complimentary wireless Internet access and a television in a common area. Additional features at this hotel include tour/ticket assistance and a vending machine.
Satisfy your appetite at the hotel's coffee shop/cafe. Continental breakfasts are available daily from 6:30 AM to 10:30 AM for a fee.
Featured amenities include a 24-hour business center, dry cleaning/laundry services, and multilingual staff. Self parking (subject to charges) is available onsite.
Make yourself at home in one of the 119 guestrooms, featuring kitchens with refrigerators and microwaves. LCD televisions with satellite programming provide entertainment, while complimentary wireless Internet access keeps you connected. Conveniences include phones, as well as safes and desks.
GGuest User2023.05.30
Another Aweseome stay at the Aparthotel Adagio Munich. Loved just everything here. Have been here before. Stayed with the family for three nights before our vacation flight to explore the city. Staff is wonderfull, especially with kids. Everyone was so welcoming. Room was nice and tidy, spacious and equipped with everything you needed. We could even prepare small dishes for our Baby Boy. We will definitely be back soon.
With a stay at Aloft Munich, you'll be centrally located in Munich, a 7-minute walk from Karlsplatz - Stachus and 15 minutes by foot from Frauenkirche. This hotel is 1 mi (1.5 km) from Asamkirche and 1.8 mi (2.9 km) from Marienplatz.
Take advantage of recreation opportunities such as a 24-hour fitness center or take in the view from a terrace and a garden. This hotel also features complimentary wireless Internet access, an arcade/game room, and shopping on site.
Grab a bite from the snack bar/deli serving guests of Aloft Munich. Wrap up your day with a drink at the bar/lounge. Continental breakfasts are available daily for a fee.
Featured amenities include a 24-hour business center, a 24-hour front desk, and multilingual staff. Planning an event in Munich? This hotel has facilities measuring 1012 square feet (94 square meters), including conference space. Self parking (subject to charges) is available onsite.
Make yourself at home in one of the 184 guestrooms featuring minibars and flat-screen televisions. Complimentary wired and wireless Internet access keeps you connected, and satellite programming provides entertainment. Private bathrooms with showers feature complimentary toiletries and hair dryers. Conveniences include phones, as well as safes and desks.
TTamarah Samaiyah2024.06.25
We were there for Pride weekend and while the location, parking, and our room was perfect for our trip, the customer service was not. Even though there was a room service menu, there was no room service. When my spouse went to ask, since no one was answering the phone, the reception lady carried on a whole 10 minute conversation before addressing my wife. Conversation, not helping a customer. Afterward she dismissively said there’s only pizza and wings and you have to order from the bar or for delivery. This was not the only dismissive encounter.
Would we book again? Only in an emergency as the amenities are not as advertised and the customer service. Otherwise we did like our room and the location.
With a stay at Mercure Muenchen City Center, you'll be centrally located in Munich, within a 5-minute drive of Marienplatz and Theresienwiese. This 4-star hotel is 1 mi (1.7 km) from Viktualienmarkt and 1.6 mi (2.6 km) from English Garden.
Take in the views from a terrace and a garden and make use of amenities such as complimentary wireless Internet access. Additional amenities at this hotel include gift shops/newsstands and tour/ticket assistance.
Satisfy your appetite for lunch or dinner at Relax, a restaurant which specializes in international cuisine, or stay in and take advantage of the 24-hour room service. Quench your thirst with your favorite drink at the bar/lounge. Buffet breakfasts are served on weekdays from 6:30 AM to 10:30 AM and on weekends from 6:30 AM to 11:00 AM for a fee.
Featured amenities include a 24-hour business center, complimentary newspapers in the lobby, and dry cleaning/laundry services. This hotel has 5 meeting rooms available for events. Self parking (subject to charges) is available onsite.
Make yourself at home in one of the 167 guestrooms featuring free minibar items and LED televisions. Complimentary wireless Internet access is available to keep you connected. Private bathrooms with showers feature complimentary toiletries and hair dryers. Conveniences include phones, as well as safes and desks.
GGuest User2023.03.24
If you are looking for a place with a similar price range and location, I highly recommend Aloft over Mercure. Location: close to Munich central station, but you can hear people screaming and yelling at night. Be careful walking on the street late. Staff: front desk staffs are not very welcoming but the attitude was acceptable. Other staffs are friendly. The two hotlines of the 24-hour manager and front desk never worked during my stay; no one answered on either line. Room: you can feel it's old. Although the room is in great condition, you can still feel its ”oldness.” The shower room has only half door, which is a weird design because you can splash water everywhere after showering and make a mess. The air conditioner and heater did not work. I tried to call the staff to help, but no one answered. And due to the malfunction of the air conditioner, the air was not circulated and felt very stuffy. The old room smell was getting stronger since there was no air conditioning.
With a stay at Courtyard by Marriott Munich City Center, you'll be centrally located in Munich, within a 5-minute drive of Marienplatz and Theresienwiese. This hotel is 1 mi (1.6 km) from Viktualienmarkt and 1.6 mi (2.6 km) from English Garden.
Don't miss out on recreational opportunities including a fitness center and bicycles to rent. Additional amenities at this hotel include complimentary wireless Internet access, concierge services, and gift shops/newsstands.
You can enjoy a meal at Oleo Pazzo serving the guests of Courtyard by Marriott Munich City Center, or stop in at the snack bar/deli. Wrap up your day with a drink at the bar/lounge. Full breakfasts are served on weekdays from 6:30 AM to 10:30 AM and on weekends from 6:30 AM to 11:30 AM for a fee.
Featured amenities include a business center, complimentary newspapers in the lobby, and dry cleaning/laundry services. Planning an event in Munich? This hotel has facilities measuring 1938 square feet (180 square meters), including conference space. Self parking (subject to charges) is available onsite.
Make yourself at home in one of the 248 guestrooms featuring refrigerators and Smart televisions. Complimentary wireless Internet access keeps you connected, and cable programming is available for your entertainment. Private bathrooms with shower/tub combinations feature complimentary toiletries and hair dryers. Conveniences include phones, as well as safes and desks.
GGuest User2023.07.10
The hotel has all that you need for comfort as a tourist. You are only a block away from the Munich Hbf so walking to the hotel with luggage was no problem. Proximity to the train station was essential for me since I used Munich as base while taking several train trips. The front desk staff is helpful and made it easy for someone who speaks very poor German. The rooms are sizeable by European standards and very comfortable. Fitness center was acceptable. You are about 4-5 long city blocks away from getting to Neuhauser Street and main shopping district (about another 3 blocks to Marienplatz) so if you mind the walking then maybe not the place for you, but I had no problem with it. Several restaurants within close walking distance (albeit not fine dining) and an Aldi's next door. One one hand nice to see a very diverse area in the immediate neighborhood, but also some sketch figures, but encountered no real problems (albeit a few odd visuals that I will not share). The breakfast was very good and I generally at eenough that lunch was not even a need or a consideration. Overall, well worth it.
Located in Munich (Bogenhausen), The Westin Grand Munich is within a 10-minute drive of Marienplatz and Hofbräuhaus. This family-friendly hotel is 2.1 mi (3.3 km) from English Garden and 2.8 mi (4.6 km) from Viktualienmarkt.
Relax at the full-service spa, where you can enjoy massages, body treatments, and facials. You're sure to appreciate the recreational amenities, including an indoor pool, a spa tub, and a sauna. Additional amenities at this hotel include complimentary wireless Internet access, concierge services, and babysitting (surcharge).
Grab a bite at Paulaners Wirtshaus, one of the hotel's 2 restaurants, or stay in and take advantage of the room service. Snacks are also available at the coffee shop/cafe. Relax with your favorite drink at the bar/lounge or the poolside bar. Buffet breakfasts are available daily from 6:30 AM to 10:00 AM for a fee.
Featured amenities include a 24-hour business center, limo/town car service, and express check-in. Planning an event in Munich? This hotel has facilities measuring 41140 square feet (3822 square meters), including a conference center. Self parking (subject to charges) is available onsite.
Make yourself at home in one of the 627 guestrooms featuring minibars and plasma televisions. Your pillowtop bed comes with down comforters and Egyptian cotton sheets. Wireless Internet access (surcharge) keeps you connected, and cable programming is available for your entertainment. Private bathrooms with separate bathtubs and showers feature deep soaking bathtubs and rainfall showerheads.
BBingbing~Z2024.08.27
When we checked in, we were told that the rooms were full due to the peak season. Our three rooms could not be adjacent to each other, but only on the upper and lower floors. I had no choice but to accept it because I was a little tired with my baby. But after moving all the luggage into the room, I found that it was not the room type I booked at all, and it was in the annex building! I immediately went back to the front desk to ask, and was told that other room types were indeed arranged because the room was fully booked? ! It was so funny. This was the first time I encountered someone who downgraded the room type without authorization, and we stayed in three rooms for 5 consecutive nights, and the room fee was paid in advance. The white guy at the front desk was very good and kept apologizing and explaining, but this wave of operations was a bit excessive, so I insisted on changing rooms. Later, he asked the manager and arranged the original room for us, and it was on the same floor.
Putting aside the unpleasantness of the stay, I was quite satisfied with other services of Westin. It is said that there is a subway at the entrance of the hotel, but I have not experienced it. It usually costs 20-30 euros to take a taxi to the scenic spot. The German restaurant downstairs tastes good, and it can be used as a canteen if you are too lazy to go out. In general, the price-performance ratio is OK
Located in Munich (Bogenhausen), HYPERION Hotel München is within a 10-minute drive of Marienplatz and Munich Trade Fair. This hotel is 2.4 mi (3.9 km) from English Garden and 3.1 mi (4.9 km) from Hofbräuhaus.
Don't miss out on recreational opportunities including a health club and bicycles to rent. Additional amenities at this hotel include complimentary wireless Internet access and concierge services.
Enjoy international cuisine at Gaumenfreund, one of the hotel's 2 restaurants, or stay in and take advantage of the room service (during limited hours). Quench your thirst with your favorite drink at the bar/lounge. Buffet breakfasts are served on weekdays from 6:30 AM to 10:30 AM and on weekends from 7 AM to 11 AM for a fee.
Featured amenities include a 24-hour business center, dry cleaning/laundry services, and a 24-hour front desk. Planning an event in Munich? This hotel has facilities measuring 4736 square feet (440 square meters), including conference space. A roundtrip airport shuttle is provided for a surcharge (available 24 hours), and self parking (subject to charges) is available onsite.
Make yourself at home in one of the 341 individually decorated guestrooms, featuring minibars and flat-screen televisions. Complimentary wireless Internet access keeps you connected, and satellite programming is available for your entertainment. Private bathrooms have complimentary toiletries and hair dryers. Conveniences include phones, as well as safes and complimentary bottled water.
GGuest User2022.10.04
It’s very good, but enough issues to knock a star off. Lots of good things - very clean, modern room. Great shower. Good lighting. Comfortable bed. Fabulous breakfast, with omelettes to order. Every sort of milk you could imagine (though except, oddly, we couldn’t find fresh - the one we thought was it was UHT!). Great gym on 14 floor. Internet lightning fast. The staff were friendly and gave you full attention when you were with them. Issues. Short staffed. On checkout, for example, only two staff, one of whom was on the phone … then the other could not get round an issue for a couple checking online, so had to be helped by the first. When a place is this swish, check in and out should be fast and slick. It wasn’t. Short staffed in the restaurant too: we’d booked a table but were ignored by the two staff who were covering the bar and the tables. A lot of tables and a long wait to be seated. Better training needed: at least greet and acknowledge the waiting guests. Restaurant food was ok. In the room: no access to the online hotel directory: reception didn’t really understand the problem and sent a spare remote up to us, then guessed maybe a software issue. No USB ports in the sockets, and none to loan (you could buy them apparently). (Tip: actually there there are two USB ports - on the back of the TV! They’re fiddly to reach but it can be done, and they charged a phone overnight).
Located in the Zamdorf area of Munich, the NH München Messe hotel is an excellent choice for business travelers. The fairground and the International Congress Center are within a 15-minute drive and you can reach the A94, A99, and A8 highways in a matter of minutes. The bus stops right outside the hotel and gets you to Munich’s city center in about 20 minutes. The 253 rooms at NH München Messe are spacious and designed for your comfort as each has a pillow menu and is equipped with free Wi-Fi. Connecting rooms are available for groups and families. You will be love our daily fresh breakfast which offers a variety of food and beverage options, including local specialty sausages and cold cuts. Lunch and dinner are served at the hotel’s restaurant, where you can enjoy European and Bavarian cuisine in the stylish black leather seats. During the summer months, our friendly staff serves drinks and snacks in our Bavarian beer garden with a terrace. To unwind on a chilly afternoon, head to our lobby bar. There is also an on-site gym, and if you are holding a meeting, there are 9 function rooms that can accommodate up to 195 people.
SSammi 夏乐2023.02.12
The hotel is lovely! The staff have been great and super helpful, about a 10 min walk to the metro, or a 1 min bus ride to the metro (which is located just outside of the hotel). A little bit out of the centre, about 10 min on the metro. The gym is simple but 24/7 access. The only issue I have is that the room service knocked at 9am on Saturday morning, and again at 9:30. They didn’t replace my empty water bottles during a 6 night stay.
Very Good
78 reviews
4.1/5
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$62
per night
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4.5/5
Excellent
GGuest UserHotel is located a bit away from marienplatz and the downtown shopping area . It isn”t a problem because public transportation is at your front door . taxis and the train station are near by . The hotel staff were friendly and helpful from the moment we arrived . Pia and Jan in the restaurant took excellent care of us at dinner ,food was tasty and nicely presented . The breakfast buffet was fresh and tasty with a good selection to get your day started . Our room was clean , well maintained and quiet . Would definety stay again if we return to Munich . Thanks for a great stay !
GGuest UserStill trying to figure out what the catch is because at c. £60 a night this is one of the best hotels I've stayed in, in terms of value for money. It's located north of the centre of Munich (short taxi journey) and around 25 minutes from the airport. Feels very new, modern and welcoming. A big lobby area where a complimentary breakfast is served and there is lots of seating for people who want to sit and do some work. Rooms are clean and comfortable, nothing fancy but more than does the job. Staff very friendly and helpful. Highly recommend staying here and will definitely rebook next time I'm in Munich.
GGuest UserThe hotel is in a good location, very close to Maria Square. The hotel feels quite old, and the facilities are barely passable at this level. It is embarrassing that there are no toothbrushes and soap in the room
My stay at the hotel was greatly affected by the Afro-American receptionist who worked from morning till afternoon on 29 May. I booked the most expensive Signature room and paid 150 EURO/night. I arrived at the hotel around 11.50am, the room was free, as were many other Signature rooms in the hotel. But the lady at the reception told me I had to pay 20 EURO if I wanted to go to the room now. Considering that many rooms, including mine, were free and I was paying a lot of money for one night, I expected better service and the ability to check in earlier. The room itself was extremely noisy due to construction work going on in the building next door. The table, the chair, the room itself literally vibrated a lot, I felt it physically and it was a very uncomfortable feeling. I went to the reception and asked the same lady to change the room. After 25 minutes of waiting (!) she gave me room 601, which faced the construction site. I thought the lady was pulling my leg. I went back to reception, waited 10 minutes for the receptionist to finish her casual conversation with a colleague and informed her that this room was much worse than the previous one (605). She said there was nothing she could do for me. I kept asking her about other rooms on the floor and asked her to give me room 609, for example. She said it was reserved for a ”special guest” who had not yet arrived. I did not know what to say. This lady showed zero willingness to help, zero knowledge of conflict management and simply does not understand that her job as a receptionist is to make sure guests are happy. Why do you put people on reception who have no basic knowledge of hospitality? So I stayed in the same room. Then my room card did not work. I had to go back to reception. I waited more than 20 minutes for the lady to give me another card. For 20 minutes she was looking for someone at the computer and only when I asked her ”How long do I have to wait” did she give me the card. Perhaps she is doing this on purpose because I do not believe that she cannot use the computer and that it takes her 25 minutes to change the room card. In general, this receptionist is extremely slow. The room should be cleaned better: there were lips from other guests on the cups. There were no slippers in the room. The food in the restaurant Casa da Nina was not good: for a pizza for 15 euros it is not acceptable to use cheap pizza dough from the supermarket. And that is exactly what was done in the restaurant. In general, I will not stay in this hotel again and I will not recommend it to colleagues or friends. P.S. The room should have been 40 sqm. It was much less than 40 sqm.
GGuest UserThis hotel was one of the best we have stayed at. We loved the room. Ours came with a little kitchen area. We felt like we were staying in a modern episode of “tiny house”. The lobby area is large and inviting. We were meet by a friendly and accommodating staff who meet all our our needs. Wonderful stay!
Had a most enjoyable stay at the Drei Löwen in Munich Location is absolutely excellent at the hauptbanhof with ease of access to all U and S bahn . Great team of staff at reception that were very helpful Raymonda was very professional and helpful in the way she dealt with customers. Ben was exceptional in the way he followed up and dealt with any queries we had Room was lovely and clean. Breakfast each morning was excellent with a great choice particularly the omelet made by the chef to your taste in front of you Overall this is a fantastic hotel as its location lends itself so well to exploring Munich the Marianplatz is just a leisurely walk from it Well done to all at the hotel .
白白色的玉石Hear me out: this hotel has THE BEST - meaning most professional - service I have ever encountered in any hotel - and I say it from my experience from staying at 4-5 stars hotels as a general rule.
Regarding service:
- ALWAYS replying to every email (unfortunately letters sometimes land in a spam folder, a little flaw)
- 24/7 there’s always someone at the reception ready to assist (mind it’s not a branded hotel, but a family-owned business), making sure that there aren’t any unsolved problems or unsatisfied needs
- all website-provided informations are up to date
- there’s a shuttle bus from a train station for guests (till 5pm)
- staff is perfectly trained and experienced. There’s never any personal attitude, just a smile and clear communication. Of course speaking well English.
- Bonus: I arrived quite before check-in hours and checked out a bit late too; didn’t have to say a word and no word was said (or called). Even got an advise how to efficiently manage my luggage for my next trip.
Location: a bit far from train & metro stations.
Amenities: a very big swimming pool! And a sauna, and a gym. Downside is that those amenities are in a neighbouring building, so if you’re still wearing your swimming suit, you need to walk on a pedestrian path for two minutes like this. It feels weird. But there are lockets, showers and fresh towels too, if you prefer to change your clothes first.
Concluding: best combination of price, location, fun, and quality.
YYukiI have to say that this full 5 stars is for the Ctrip specialist. Our Chinese App is much better than the European one in terms of service, quality and convenience.
The room is not big, the bathroom is especially small, and the service is so-so. It is 6 minutes away from the subway station. There is a McDonald's opposite. I ate there for a few days. It is 3 stops away from the Allianz Arena and about 10 stops away from Maria Square. It is quite convenient. There is bus No. 177 when going out.
The front desk service is indifferent and is not very helpful to people who don't speak English.
GGuest UserThis hostel is awesome. The staff are really helpful and accommodating. We came a few hours before the check in time (1500 hrs) and we were greeted, checked in and shown somewhere to securely leave our luggage while they prepared our rooms. The room itself (ours was a 10 person) is clean, with clean sheets and a very clean en-suite bathroom/shower. The rooms have air conditioning, however it was very warm at the time of our visit so I think it was struggling. Nonetheless the room felt homely and has a locker to put your valuables/clothes in (like a football locker). The breakfast is a continental breakfast priced at €8. There are many meats and cheeses along with: cereal, bread, fruit, yoghurt, juices, coffee and scrambled eggs. The breakfast is a buffet so you can really make the most of it for €8 per person. The bar area itself is very nicely decorated, and run by very friendly and helpful staff. I would recommend this hostel to everyone. Wether you’re looking to chill out or party this hostel has everything. Would like to say a huge thanks to Kimom and Giorgos in particular. They made our visit extremely fun and provided many suggestions as to where we should go/ avoid. I have no doubts the rest of the staff are the same, but these guys made it extra special. Thanks dudes!
would give a zero if I could. Currently in the reception with nowhere to go, where we've been for well over two and a half hours. Our rooms (which were paid for through ******* in October, and have twice had written confirmation) have been given to other people. The receptionist says he can do nothing without authorisation from the Manager, who won't answer her phone. He's refused to do anything to assist. He is now going to lock up and leave is in reception with nowhere to sleep. Took 15 hours to get here from Heathrow today, and this is how it's ended up. Worst experience in a hotel EVER. Update: Reception found us rooms in a sister hotel at 12:15am. Only 200 hundred yards away, but surely these had been available since we'd arrived in Munich? Room was ok and were still able to have breakfast, which was fine enough. Manager of the Belle Blue was apologetic and gave us a suite for the rest of our stay, which consisted of two bedrooms (one with ensuite), a shower room and lounge with kitchen area. It was sparse but nice. Breakfast each morning was quite good for continental and the staff were friendly and always cleaning. As people have said before, the area isn't the nicest but it's not a big deal. It's not far to the Underground and bus station, and there is a fabulous microbrewery/restaurant next door. I would consider going again.
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