On arrival at the Hotel, we were greeted by Laura, who showed us around and to our room, which was lovely. We then had a late dinner, which was excellent. Throughout our stay, we did not venture out for dinner as the quality and choice of food on the a la carte and the buffet menu was excellent. We did have a slight issue with noise from the room above due to the chairs being moved about frequently. When this was mentioned to reception, they immediately offered us another room and we were provided with a free upgrade to a suite on the ground floor overlooking the pool. The additional space was fantastic. We found ALL the staff to be kind and helpful and also very good communicators, especially in the dining room at breakfast and dinner. We enjoyed the evenings in the bar with the entertainment and the choice of drinks was very good along with excellent service. The only thing that let the hotel down was the lack of heating in the outdoor pool. Not quite sure it wasn't heated but it meant that the indoor pool was usually used by adults with very small children and therefore very noisy and uncomfortable.