There was a hole in the wall in our bathroom, paint missing from multiple spots on the walls, stains on our towels and sheets, a hole in our blanket, the chain lock was broken, and the room smelled like an ashtray (I didn’t realize smoking rooms were a thing and accidentally booked one). It smelled like someone was actively smoking in the room with us.
When I went to check out early because of the condition of the room, the woman at the desk was very uncooperative and blamed the condition of the room on the fact that they allow homeless people to stay there and that they mess up the rooms and that I should have booked a non-smoking room if I wanted a nicer room. She told me to delete the pictures of the room conditions off my phone, which I will not be doing. It was a terrible experience and I wouldn’t recommend it to anyone as a place to stay.