Hilton Nagasaki

Hilton Nagasaki Reviews

Hilton Nagasaki

4-2 Onouemachi, Nagasaki City, Nagasaki Prefecture, 850-0058, JapanView Hotel Details
Hilton Nagasaki
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Hilton Nagasaki Guest Reviews

4.7/5
Amazing
97 review
Verified reviews
Location4.7
Amenities4.7
Service4.6
Cleanliness4.8
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All reviews(97)
Positive reviews(96)
Reviews with photos/video(28)
Awesome rooms(35)
Great location(27)
Delicious breakfast(13)
Convenient location(12)
Large rooms(11)
Awesome amenities(10)
Easy to get around(9)
Loved the view(7)
Negative reviews(1)
Anonymous User
Deluxe Twin Room
Stayed in Jul 2024
Couples
1 review
5.0/5
Outstanding
Posted on Jul 9, 2024
Great location, near JR Station. Breakfast spread was good. A daily change in menu will be better as we got the same spread during our stay.
Ethan89
Deluxe King Room
Stayed in May 2024
Couples
2 review
4.5/5
Great
Posted on May 19, 2024
Stayed two nights in Hilton Nagasaki. Nice layout, comfortable sheets, awesome hot showers and good amenities offered. Hotel room is well soundproofed. Will be happy to rebook the hotel when visiting Nagasaki in the future. For first time visitors, recommend to access second storey directly via the overhead bridge from Nagasaki station for greater convenience.
Guest User
Deluxe Twin Room
Stayed in Apr 2024
Family
8 review
4.5/5
Great
Posted on Apr 22, 2024
Love this polished hotel. Clean rooms and nice food. Near the station so very convenient. We used the tram to move around. Very easy. Tram comes every 5 min.
Guest User
Deluxe Twin Room
Stayed in Aug 2024
Family
1 review
4.2/5
Very Good
Posted on Aug 31, 2024
Excellent location and rooms are clean. We had a pleasant stay. Our rooms also had nice view.
Guest User
Deluxe King Room
Stayed in Mar 2024
Travel with friends
2 review
5.0/5
Outstanding
Posted on Apr 9, 2024
Conveniently located just opposite of Nagasaki train station.
Zack15
Deluxe Twin Room
Stayed in Jan 2024
Family
14 review
4.5/5
Great
Posted on Jan 27, 2024
The hotel is nice, but have minor inconveniences. First of all, t You have to take a lift to level 2, reception. From there transfer to another lift for your room. Secondly, Marriott now has a hotel right beside the train station, Hilton have to walk. Less convenient. Otherwise the hotel is fine.
Jev Kristus Zapanta
Deluxe King Room
Stayed in Jun 2024
Couples
4 review
5.0/5
Outstanding
Posted on Jun 30, 2024
I like their bed, its comfy and not itchy, not like other hotels. I like the interior design and i think it was pretty good.
Beth_317
Accessible King Room
Stayed in Jan 2024
Couples
6 review
2.0/5
Posted on Jan 19, 2024
I can’t really do u review here because I didn’t actually stay in here got the location wrong..I know it was my fault that I didn’t check on it.tried to cancel my booking but they won’t let me..didn’t get my money back so just sad.
Guest User
Accessible King Room
Stayed in Mar 2023
Couples
3 review
4.7/5
Amazing
Posted on Mar 17, 2023
The location is good which is just next to JR station. Room is spacious with everything you needed as a traveller. Very artistic ground lobby with a fantastic wooden stairway for great photography. It is also very convenience to go to visit Gunkan jima cruise boarding pier.
Anonymous User
Executive Deluxe Two Double Room
Stayed in Jan 2024
Couples
24 review
4.0/5
Very Good
Posted on Feb 25, 2024
good hotel.
Winsome
Deluxe Twin Room
Stayed in Dec 2023
Other
3 review
5.0/5
Outstanding
Posted on Dec 27, 2023
Great
Guest User
Accessible King Room
Stayed in Sep 2024
Couples
11 review
4.5/5
Great
Posted on Oct 4, 2024
The Hilton Hotel brand has always maintained high standards. Although it is located in a second-tier city in Japan, it is still of high quality and taste. The surrounding environment is very quiet. The gym and hot springs are of new design and technology. The service staff are polite, very friendly and enthusiastic to the guests, giving travelers a relaxing and enjoyable experience. Recommended No.1 hotel in Nagasaki.
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Guest User
Deluxe King Room
Stayed in Sep 2024
Family
25 review
5.0/5
Outstanding
Posted on Sep 18, 2024
This is a large room in Japan, the decoration color is very comfortable, the hot spring is very comfortable, the staff is warm and friendly, it is a very good experience. The only drawback is that the breakfast is not rich enough.
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Chouningning
Deluxe Twin Room
Stayed in Jul 2024
Family
13 review
5.0/5
Outstanding
Posted on Aug 1, 2024
A very successful choice! The hotel is great in terms of location, facilities, service and view! It is a very tasteful hotel. You can see the hotel from the west exit of Nagasaki Station. The front desk is warm and thoughtful. The room is spacious in the area, with elegant view and exquisite facilities. Hot soup is provided on the 6th floor, which is suitable for relieving fatigue. Willing to choose to stay again.
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Jevons
Deluxe Twin Room
Stayed in Jul 2024
Family
12 review
4.0/5
Very Good
Posted on Jul 23, 2024
The hotel is opposite Nagasaki JR Station, which is very convenient. The check-in experience was very bad. I ordered breakfast for 3 people on Trip.com, but the front desk colleague (surname: Urakawa) said that there were only two people on the record. He just kept repeating that he would be charged instead of trying to understand and solve the problem. . I gave the order confirmation letter to the colleague at the front desk, and another colleague who seemed to be the manager said in a flippant manner: If you want breakfast for three people, just cancel the current order and make another reservation. I really didn't expect the service attitude of an international brand 5-star hotel to be like this. Instead, after I checked into the room, I contacted Trip.com customer service about the number of people for this breakfast order. Within 5 minutes, the customer service staff responded that my order was for breakfast for 3 people and proactively promised to contact the hotel within 30 minutes for follow-up. Very responsible and worth recommending.
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