Verified traveler
September 8, 2023
The front desk is not available at night, and only stays from 6:30 to 8:00 (8:30?) in the morning.
The phone also has an answering machine, so no one will be able to answer any questions you may have.
On the website I made the reservation, the check-out time was noon, but the note in the room said it was 10 o'clock, and it said that I would be charged extra after that time, so when I called to confirm, I kept getting an answering machine.
When checking out in the morning, all you have to do is put your key card in the basket, and they won't leave your luggage with you.
Although it is new, it is not convenient for sightseeing as it is on the outskirts of town, and with this arrangement, we do not recommend using it for sightseeing.
I also felt that the front desk staff was unfriendly.
I was told that they can only send the package by cash on delivery and there is no box, so is there any place I can get it? When I asked, he said, ``Why don't you look for the Kuroneko Yamato or Sagawa office?'' However, there was a post office about 50 meters away, and other hotels always give you this kind of information.
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