The room was adequate. Check-n is via a kiosk, which I didn’t mind and thought went rather smoothly. However, the TV didn’t work (I later learned it was due to the recent tropical storm) and having nobody at the front desk made me shrug my shoulders and just say whatever. The printed information in the room stated to drop off keys at the front desk upon departure , which I did. At that time a gentleman was sitting behind the desk , but he didn’t say anything you me or acknowledge me. I vacated the rink and was surprised to (hours later ) receive a call from someone at the hotel asking if I had checked out . I told her I had checked our four hours ago and left my keys at the front desk. It just feels as though no one person really cares about your experience there . Which is fine if you know that up front.