DoubleTree by Hilton Hotel Naha Reviews

Response from Property: Thank you for sharing your kind words about our location in Naha. We're glad you found it convenient for both airport transfers and exploring the city. We look forward to welcoming you back for another easy and enjoyable stay. If there is anything we can do to make your next visit even better, please let us know.

Response from Property: Dear Valued Guest,Thank you for taking the time to share your feedback.We sincerely apologize for the disappointment you experienced during your stay, particularly regarding the condition of the hotel and the service at the front desk. It is very concerning to hear that our facilities did not meet your expectations and that our staff’s attitude left a negative impression.Please be assured that your comments have been shared with the relevant teams, and we will take immediate steps to improve both our service standards and overall guest experience.We deeply regret that we were unable to provide you with the level of quality you expect from Hilton.Thank you again for your valuable feedback, and we hope to have the opportunity to welcome you back and regain your trust.

Response from Property: Thank you very much for staying with us at the DoubleTree by Hilton Naha.We're glad to hear that you found our location convenient, especially with the nearby tram station. We hope you had a pleasant journey to the airport and enjoyed your stay with us. If you have any other comments or suggestions, please feel free to share. We look forward to welcoming you back in the future!

Response from Property: 非常高興您滿意本酒店的地理位置和我們給您提供的房間。我們衷心期待您再次入住那霸希爾頓逸林酒店，與我們共度美好時光！

Response from Property: Thank you for taking the time to share your valuable stay experience. We are delighted that you were satisfied with the surrounding environment and the service during your stay. We sincerely apologize for the less-than-ideal attitude you experienced upon check-out. Regarding the slightly outdated facilities, we will continue to maintain and upgrade them, and strive to improve the value for money in the same price range. We sincerely look forward to your next visit, and we will be even more dedicated to providing a more stable and consistent service experience.

Response from Property: Thank you for choosing our hotel and sharing your experience! We're glad you enjoyed our hotel's convenient transportation and surrounding amenities. We're honored to provide you with convenient transportation options near Asahibashi Station. We're also delighted to hear you enjoyed our complimentary hot chocolate cookies! We are committed to providing a comfortable stay for our guests, and your satisfaction is our greatest motivation. We sincerely look forward to seeing you again, and wish you a wonderful day!

Response from Property: Thank you very much for staying at DoubleTree by Hilton Naha and for spending your time sharing your experience with other travelers.We're delighted to hear that you enjoyed our convenient location and the nearby dining options. We appreciate your comments regarding the room size. We strive to provide a comfortable experience for all our guests, and your input is valuable as we continue to improve our services.We hope to welcome you back in the future!

Response from Property: Thank you for staying with us and for sharing your review. We’re glad the location directly across from the monorail and within walking distance to Naha’s attractions and good restaurants enhanced your stay, and that you enjoyed breakfast. We understand that rooms in traditional Japanese business hotels can feel compact, but we strive to keep them clean, comfortable, and efficient for our guests. Your feedback is appreciated and will be shared with our team as we continue to improve. We hope to welcome you back on your next visit to Naha.

Response from Property: Thank you for sharing your feedback with us.We're glad to hear that you found your room comfortable and enjoyed the large bed for a good night's sleep. However, we sincerely apologize for the inconveniences you experienced during your stay.We understand that the TV remote control being in Japanese was frustrating, and we appreciate your input on this matter. We will look into providing clearer instructions or options for our international guests in the future.Regarding the parking situation, we recognize that this can be an added expense, and we are continuously exploring ways to improve our services and amenities for our guests.Your comments are valuable to us, and we will take them into consideration as we strive to enhance the overall experience for our guests. We hope to welcome you back in the future for an even better stay.

Response from Property: Thank you for choosing our hotel and sharing your stay experience! We are delighted that you were satisfied with the location; convenient transportation is indeed a major advantage for us. We sincerely apologize for the check-in wait time you mentioned. We will strive to improve this to provide a smoother check-in experience. Also, we are so glad that you and your children enjoyed our breakfast! We will continue to work hard to offer more delicious options. We sincerely look forward to your next stay at DoubleTree by Hilton Naha and spending a wonderful time with us!

Response from Property: Thank you for sharing your experience.We're thrilled that our location, with easy access to the Skytrain, made your stay convenient.It's great to hear the room was spacious enough to open two bags.We look forward to welcoming you back on your next visit. If there's anything we can do to make your next stay even better, please let us know.

Response from Property: Thank you for your kind words! We're delighted to hear that you enjoyed our service and found our location convenient. Being close to the train station and just a short distance from the airport makes it easier for our guests to explore the area. We hope to welcome you back on your next visit!

Response from Property: 感謝您對我們酒店的肯定！ 很高興您認為酒店的地理位置為您帶來了便利。 我們一直致力於為客人提供舒適且高效的出行環境，優越的地理位置確實能為旅途節省不少時間。 非常期待在不久的將來能再次為您服務。

Response from Property: Thank you for sharing your feedback with us.We’re sorry to hear that your experience did not meet your expectations. We strive to provide value and comfort to all our guests, and it seems we fell short during your stay.Your comments regarding the amenities will be taken into consideration as we continuously work to improve our offerings. We appreciate your input and hope you might consider giving us another chance in the future.