First, I requested a higher floor room, but the hotel reception refused! Second, the room had no air conditioning; I had to ask for it before they came to fix it. Third, there was no hot water, only lukewarm water, and I endured it all night in the freezing weather! The next day, I reported the problem to the reception, who said they would find someone to look at it. Then, very late, after I had already gone out to run errands, they called me to say they would change my room. Fourth, the cleanliness was extremely poor; besides the damp and smelly blankets, I saw long hairs in several places on the floor, and I took a picture of one of them. Fifth, after I finished my errands and returned to change rooms, the reception told me they had a service to open my original room so I could get my luggage, and gave me a new room key. I waited outside my original room for half an hour, then called the reception, who said they had followed up. I couldn't wait any longer, and just then I noticed they were cleaning, so I asked for their help. They opened the door for my luggage, and as I was walking down the hallway to my new room, I saw a staff member slowly strolling towards my room while playing on her phone. I asked her if she was there to open the door, and she said yes. I told her not to open it and asked why she was so late. She said she needed to use the restroom, and the hotel only assigned one person to manage the entire building! My goodness! This is supposed to be one of the better hotels in Nanchang County, and it's even won a Golden Key award! With service like this, how could it have won an award?! What a waste of such a good location! Travelers, don't stay at this hotel for the same price!
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