Nanjing Binjiang Development Zone Stone Carving Lake Atour Hotel Reviews
Nanjing Binjiang Development Zone Stone Carving Lake Atour Hotel
Floor 1, Building 17, Xintiandi Business Street, No.758 Changxing Street, Jiangning Street, Jiangning District, Nanjing, Jiangsu, ChinaView Hotel Details
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Nanjing Binjiang Development Zone Stone Carving Lake Atour Hotel Guest Reviews
4.9/5
Perfect
569 review
To ensure the authenticity of the displayed ratings, we do not simply calculate an average. Instead, we take into account the review credibility and the date of the guest's stay to determine the final rating.
Verified reviews
Location4.8
Amenities4.9
Service4.9
Cleanliness4.9
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All reviews(569)
Positive reviews(565)
Reviews with photos/video(30)
Classy environment(92)
Great location(80)
Delicious breakfast(78)
Convenient parking(67)
Quiet & comfortable(56)
Friendly front desk staff(46)
Many amenities(29)
Excellent TV(6)
Negative reviews(4)
Guest User
Superior Room (2 beds)
Stayed in Jun 2023
Solo travelers
1 review
4.7/5
Amazing
Posted on Jun 9, 2023
Great experience with lovely stuff. Everything was so comfortable ❤️😁
Guest User
Superior Room (2 beds)
Stayed in Oct 2023
Solo travelers
3 review
5.0/5
Outstanding
Posted on Oct 15, 2023
The facilities are very complete and it is convenient to wash clothes and everything. It feels very comfortable when entering the hotel. Parking is also very convenient. The breakfast is rich and there are many self-service styles. I like it very much!
The ladies and gentlemen at the front desk have a very good service attitude. If you need anything, they will be sent to you quickly👍👍The bedding in the room is very comfortable. I plan to buy a set to use back home! A very satisfying stay.
Original TextTranslated by Google
Response from Property: Your praise is our motivation to move forward, and we will work harder to provide better services.
Guest User
Guestroom (Double bed)
Stayed in Sep 2023
Solo travelers
4 review
5.0/5
Outstanding
Posted on Oct 7, 2023
There are two sweet-scented osmanthus trees in front of the door, which are very fragrant. The room is very clean, and the service of the lady at the front desk is also very good. The fried dough sticks for breakfast are so delicious! ! ! ! !
Original TextTranslated by Google
Response from Property: On the journey, there is always unexpected warmth. Here, satisfaction is just expectation, while touching and surprise are what we always pursue. Thank you for your review, we hope to be with you all the time.
Anonymous User
Jimu Suite
Stayed in Jul 2023
Other
115 review
1.0/5
Posted on Jul 12, 2023
Having stayed at Atour so many times, this Atour definitely deserves bad reviews and blacklisting.
Give an objective negative review with reason and evidence.
1. Poor facilities: I originally paid a high price to live in a suite, but all I wanted was a spacious and comfortable stay. But the facilities in this suite this time are very low, especially the desk. I have never encountered such a simple one.
Moreover, the layout is not good enough. The living room is large, but the small coffee table really does not match it. Obviously the whole room is quite spacious, but the shower room in the bathroom is also designed to be very crowded.
2. Poor environment. It is next to a railway line, and it is very noisy when the train passes by. Although the hotel cannot change this, you can improve the sound insulation of your windows.
3. Poor service: called the front desk and asked for two bottles of water. Promise to deliver it later. But in the end it never arrived. Later, I took out the bottle I had left on the plane from my bag and didn't bother to ask them for any more.
4. Poor hygiene: If the previous ones are somewhat bearable, then this one is really unbearable. There was sticky glue on the toilet seat, there was cigarette ashes on the simple desk, and long hair and obvious dust could be seen everywhere on the floor, corners, around the toilet, and around the bed. How long has it been since you guys mopped the floor and vacuumed?
Original TextTranslated by Google
Response from Property: Dear friend Duo: After today’s class, Duo’er was dejected. The feeling of losing your trust made Duo’er’s heart aching. Based on the problems you reported, Duo’er reviewed one by one, and Duo’er also made a rectification plan. , I look forward to seeing you again and giving Duoer a chance to change her ways.