We booked three rooms with this hotel based on pictures from the hotel website. Seem to be a clean, above average hotel. Do not be deceived!! For starters, they have bedbugs. I got bit and came home with 40+ bedbug bites. Had to make a trip to the doctor and get prescription strength anti-itch cream. So I showed the hotel manager the numerous bites on my arms and legs, I took pictures and also captured one of the bedbugs in a plastic cup and took it down to the front desk to show him. He was in denial and said they weren’t bedbugs-he didn’t know what they were but he would contact his exterminator. He offered a $70 credit. Seriously? I itched for five days and ended up making a trip to the doctor, had to fill a prescription and you only offer $70 credit? I contacted Best Western corporate and they were not willing to do anything about it; told me it was at the discretion of the hotel. The rooms were dirty… Hair and dirt in the bathroom corners, feces on the toilet, stained and sticky carpet, grease on the valance. This hotel is also located in the hood, across the street from apartment apartment complex, bus stop outside in homeless camp one block away. There is an abandoned building outback with a chain-link fence around it and barbed wire fence on top of that. Our first night, we heard gunshots at 4 AM. That should tell you something! I have since read numerous reviews of bedbugs and uncleanliness at this hotel. Do yourself a favor and look elsewhere.
Excellent
103 Reviews