The Ritz-Carlton, New Orleans

Such a wonderful experience all around. Great food in the Bistro and drinks in Lounge with Jazz band were top notch! Rooms were immaculate and bell staff took such good care of us! BRAVO Ritz!

Great stay! The staff was very kind and helpful. Great location. Easy to walk to the French Quarter!

He was very loud, but that’s normal in New Orleans. We really have a lot of fun at the hotel is beautiful my kids they love the hotel.

love the Davenport Lounge and the restaurant, without this, the stay would have been not good. The area is shady & noisy. But also, the property itself can use a facelift. It just seems like a Mariott, not a Ritz property. Very 3 star.

Arriving at the main entrance, I took an elevator to the 3rd floor reception desk. I then had to take another elevator to the 4th floor and walk roughly 50 yards to the entrance to the club, where I had to take yet another elevator to my room. This was clearly not thought out very well. The club itself was limited in food options and staffed by very friendly, albeit virtually uninformed personnel. The room featured an empty mini-bar, which despite asking 3 times, was never stocked. Housekeeping seemed to forget about me 2 of the 6 days I was there, despite me calling to ask to have my room cleaned... Room service was subpar with dry eggs, stale toast and mixed up orders. The same was true of the restaurant where the cassoulet was terribly dry, bordering on inedible. This is unacceptable in a city famous for its French food! While the staff throughout was very friendly, it seems they suffer from a lack of training and information. A notable unfriendly incident involved a belligerent and condescending security guard working the main entrance. I was trying to find the rear entrance to avoid having to change elevators twice, but instead of offering assistance, he charged out of his unmarked car and barked at me to leave the property. After I showed him my room key, he barked again and told me I wasn't listening to him. I tried to report the incident at the reception desk but found the desk abandoned. I called from my room and never heard about the incident again.

The hotel was very nice and clean. This was our first time staying here and we will definitely be staying here again. The staff was very friendly and very helpful.

Classic Ritz. Great rooms and lounge area. Just on the edge of the French Quarter so you can get away from that scene if you want.