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Holiday Inn Express & Suites Chicago North Shore - Niles

Holiday Inn Express & Suites Chicago North Shore - Niles

4.2/5106 Reviews
We chose this hotel because of its proximity to an event we were attending and the availability of a two queen room with sofa sleeper which is hard to find to accommodate a family of 5. We were grateful to only be spending one night here. When we stepped off the elevator on our floor, we were overwhelmed by the smell of **** and the noise coming from room 315. Groups of people sitting in the hallways outside of their rooms and couples arguing… we weren’t sure what we might encounter but the night ended up being uneventful, thank goodness. While the sheets looked clean and the bedding was comfortable, the room was dirty. Sticky tile floors and a large wet spot on the carpet. Ramen noodles still on a wall??? Tortilla chips on the windowsill. Not even sure how that happens. Better housekeeping is a must for sure! Not enough towels even though our booking was for 5. Breakfast was okay and the staff was friendly. Another positive- it’s right across from the police station so that made us feel like our car might be a little safer in the unsecured lot.

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