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Location4.7
Amenities4.7
Service4.8
Cleanliness4.8
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Negative reviews(16)
Guest User
Family-friendly Suite
Stayed in Jul 2024
Family
3 review
3.0/5
Posted on Aug 30, 2024
I booked a family suite. The decoration is quite fashionable. However, maybe because it was just renovated, there is still some smell in the room. I feel uncomfortable in my throat and cough after being in the room for a long time. In addition, the pillowcases and quilts have a smell of smoke. Cleaning needs to be improved. .
The service was pretty good. The lady at the front desk was very enthusiastic. When we first checked in, she reported that the TV in the room couldn't be turned on. The lady immediately came up to help us adjust it. The service was very good.
Original TextTranslated by Google
Response from Property: The guilty Xiaomei didn't know how to speak, but she still wanted to say sorry! I'm sorry that I couldn't make you feel like home during your stay, couldn't provide you with a wonderful stay experience, and failed to live up to your trust in us. All the expectations, reasons and explanations are feeble. Xiaomei can only continue to strengthen herself and use her actual actions to obtain your forgiveness. We hope that Qinqin can give Xiaomei a chance, and Xiaomei will definitely let you feel our hot heart! Xiaomei Hotel was newly renovated on September 28, 2023. Since the number of Yi Suites is limited, we did not have time to ventilate and deodorize the rooms after cleaning. Regarding this problem, we will strengthen our efforts in the future. Manage the hygiene quality of guest rooms and ensure ventilation in each room to ensure that every guest returns satisfied. Thank you again for your stay and welcome your next visit.
Guest User
Standard Room (2 beds)
Stayed in Jun 2024
Family
6 review
5.0/5
Outstanding
Posted on Jul 11, 2024
The check-in experience is very good, parking is free. The waiter has a good attitude.
Original TextTranslated by Google
Response from Property: ❤【Safe Hotel + Humanized Service + Free Parking】❤Dear family, hello! "Warm smile, perfection" Our partners carefully spread this sincere smile to every corner of the hotel, decorating our service environment and atmosphere to welcome guests from all directions and friends from all over the world, so that everyone can naturally and comfortably feel "warm and comfortable, High-quality service that makes you feel at home. This is also an external manifestation of the partners' confidence, sunshine, norms, and affinity. Xiaomei hopes that this is the safest harbor in your heart, and sincerely looks forward to your visit again!
Response from Property: 尊敬的賓客,您好:首先十分感謝您在眾多的酒店中選擇來住小美的逸宿酒店,看到您的評價我們萬分惶恐~您在評價中提到的問題我們都非常重視,也會一一去落實改進,但還是希望能有個向您解釋的機會。您訂的房型是特惠雙床房,窗户靠走廊,每個房間都有新風系統哦;另每個房間備有防噪耳塞哦。對於本次入住沒能給您一個愉快的入住體驗,酒店感到萬分抱歉, 前台24小時隨時為您服務的哦,希望下次可以給您升級更好的房型入住;小美真誠希望您在不久的將來再次光臨我們酒店體驗更好的房型!相信下一次的相遇我們會更加了解彼此哦!
Response from Property: 尊敬的家人您好!您這個好評太棒了,謝謝您對酒店的全方面認可及肯定,能得到您的高度認可,我們員工非常開心,非常感謝您選擇入住我們酒店,讓顧客住的安心舒適一直是我們追求的目標,酒店還有其他各個不同類型風格的房間,相信一定會給您帶來温馨美妙的入住體驗,酒店全體員工一定用心做好服務,讓您及所有的客人都擁有温馨愉快的入住體驗,真誠期待您的再次光臨!
Response from Property: ❤【酒店位於高新區核心路段江南路568號】❤尊敬的客人,首選謝謝您對酒店的全方面認可及肯定,能得到您的高度認可,我們員工非常開心,非常感謝您選擇入住我們酒店,讓顧客住的安心舒適一直是我們追求的目標,酒店還有其他各個不同類型風格的房間,相信一定會給您帶來温馨美妙的入住體驗,酒店全體員工一定用心做好服務,讓您及所有的客人都擁有温馨愉快的入住體驗,真誠期待您的再次光臨;另我們已反饋您的建議,與物業溝通延長提前錄入車輛訊息的時效;再次感謝您 !
Response from Property: 親! 謝謝相遇,也感謝您能給予我們如此高的評價,讓我們覺得自己的努力得到了認可。正如您所見,我們雖然是新生力量,但一直在努力,想要做的更好,但這些,都與您的支持密不可分。在這裏您可以擁有一個自在、放鬆的居停空間。在這裏,能夠休憩、充電、放鬆,是您外出旅行、交友及娛樂的最佳選擇。期待下次再見!ヾ( ̄▽ ̄)Bye~Bye~
Response from Property: ❤小美感謝您的獨具慧眼,在眾多的酒店之中選擇我們家,承蒙您的厚愛,願我們貼心的入住服務讓您感受到家的温暖,完善的配套設施、温馨的住宿環境,願您有超值的享受!希望您能一如既往地喜歡我們家,也希望小美的酒店會是您旅途上一道美麗的風景,期待與您的再一次火花哦。
7kstudiodakai
Special Twin Room
Stayed in Jul 2024
Business travelers
4 review
5.0/5
Outstanding
Posted on Aug 31, 2024
前台服務好,乾淨衞生,房間也夠大
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Response from Property: 親愛的家人,您好:非常感謝親對小美酒店的認可,知識是勤奮的影子,汗珠是勤奮的鏡子。小美時時刻刻都在提醒自己,要讓每一位小主來都能感受的到回到另一個家的温馨,自在,小美會繼續努力的做的更好,更出色哦!期待您回家哦~祝:萬事如意!麼麼~
Response from Property: ❤【酒店位於高新區核心路段江南路568號】❤尊敬的客人,新年快樂!您這個好評太棒了,謝謝您對酒店的全方面認可及肯定,能得到您的高度認可,我們員工非常開心,非常感謝您選擇入住我們酒店,讓顧客住的安心舒適一直是我們追求的目標,酒店還有其他各個不同類型風格的房間,相信一定會給您帶來温馨美妙的入住體驗,酒店全體員工一定用心做好服務,讓您及所有的客人都擁有温馨愉快的入住體驗,真誠期待您的再次光臨!
Response from Property: ❤【入住即享客房內小零食+蘇打水】❤尊敬的賓客:新年快樂!衷心感謝您選擇入住酒店,非常感謝您的細心點評,很高興得知您喜歡我們的酒店服務。您的認可是酒店的至高榮幸,我們致力於為全國各地的賓客打造令人驚歎的非凡體驗和終身難忘的美好回憶。我們誠摯期待着在不久的將來您能再次光臨,祝您和家人生活愉快!
Response from Property: 【入住即享客房內小零食+蘇打水】尊敬的家人:您好!俗話説有緣千里來相會,事實證明您在眾多酒店中選擇逸宿美住酒店是無比睿智噠~很高興能給您留下深刻的印象,看到您在百忙之中為我們寫下好評,感動了每一位小美的家人,非常感謝您的肯定和支持,我們也會不斷完善和提高,我們全體員工十分期待您的下次入住。祝您萬事如意,笑口常開!
Response from Property: ❤【深泡浴缸+寬敞空間】❤尊敬的家人:新年快樂!特別感謝您能給予我們五星好評,在此向您送上我們最真誠的謝意!我們一直力圖在服務上不斷創新,希望通過温馨細緻化的服務,為每一位到店客人提供更加優質的居住環境,在今後的工作中我們將會更加努力為您營造家一般温馨的氛圍期待您的下次光臨!祝您身體健康,吉祥如意!