Hotels near The Cleaning Authority - Duluth in Norcross

My room was clean, good location, friendly staff. I highly recommend this

Our room was clean and our bed was comfortable. Good to have a microwave and refrigerator. TV was large! Plenty of hot water. Our room was quiet - we couldn't hear sounds from anyone else's room or outside much and the heat/AC unit was quiet as well. The staff was pleasant at check-in and check out. This hotel is an excellent value - I will choose it again when we are in the area.

It was nice to have coffee in the room. The correspondence at the front desk is kind. The location of the hotel is excellent. The corner room this time was good.

The only reason my rating isn't a 1 is at least there were no bugs. Public areas seem to have been refreshed in this decade based on decor style and the same for a few things in the sleeping rooms. However, bedroom furniture, bathroom vanity, and tub appear to be right out of the 1980's. On top of that, the beds (at least in my room) were unbelievably uncomfortable...hard as a rock with zero support. They feel like their 8 year life expired 10 years ago. Front desk personnel was anything but welcoming/friendly...like my questions were a bother to answer. Additionally, I came back to the room the first evening to find the room hadn't been cleaned. In asking at the front desk, I was told icleaning had to be requested. One would think that is something a guest would be told at check in or have something clearly posted in the room. Nope, that wasn't my experience. With all of the hotels located in this area, needless to say, I'll spend my money elsewhere next trip to town.

The environment is particularly good and the location is excellent. It is a recommended residence! The environment is particularly good and the location is excellent. It is a recommended residence! The environment is particularly good and the location is excellent. It is a recommended residence! The environment is particularly good and the location is excellent. It is a recommended residence! The environment is particularly good and the location is excellent. It is a recommended residence! The environment is particularly good and the location is excellent. It is a recommended residence! The environment is particularly good and the location is excellent. It is a recommended residence! The environment is particularly good and the location is excellent. It is a recommended residence! The environment is particularly good and the location is excellent. It is a recommended residence! The environment is particularly good and the location is excellent. It is a recommended residence!

Very clean, friendly staff, good breakfast. Room was ready & clean, plenty of towels. WIFI instructions easy to follow & TV remote & instructions same. Ice machine easily accessable. I would stay here next time we are in the area.

Breakfast is small, but the price is not expensive. The equipment is a bit old, the air conditioner rang and the water flowed onto the carpet. Others are OK, next to the 141, easy to drive.

With a stay at Embassy Suites By Hilton Alpharetta Halcyon in Alpharetta, you'll be within a 15-minute drive of Lake Lanier and Avalon. This hotel is 8.1 mi (13 km) from Ameris Bank Amphitheatre and 14.2 mi (22.8 km) from Gas South Arena.Enjoy the recreation opportunities such as an indoor pool or make use of other amenities including complimentary wireless internet access.Enjoy a satisfying meal at The Local Kitchen & Tap serving guests of Embassy Suites By Hilton Alpharetta Halcyon. A complimentary cooked-to-order breakfast is served on weekdays from 6:30 AM to 9:30 AM.Featured amenities include a 24-hour business center, express check-out, and a 24-hour front desk. Planning an event in Alpharetta? This hotel has 6788 square feet (631 square meters) of space consisting of conference space and 7 meeting rooms. Self parking (subject to charges) is available onsite.Make yourself at home in one of the 160 guestrooms featuring microwaves and flat-screen televisions. Complimentary wireless internet access keeps you connected, and cable programming is available for your entertainment. Private bathrooms with showers feature complimentary toiletries and hair dryers. Conveniences include safes and desks, as well as phones with free local calls.

I was overall just disappointed with this stay. I stayed at a Residence Inn in the Atlanta area in October 2021 and it was great. This Residence Inn was ok at best. To start with they charged $10 a night for parking! This was not a downtown hotel but one in a more secluded business/residential area. That was not clear AT ALL when I made the reservations and was a surprise when it was mentioned at check in. The room was fair to ok. The dishes in the kitchen were mismatched, there were no bowls or larger drinking glasses nor a cookie sheet to use in the oven. There was only a partial roll of toilet paper and no extra roll, which we figured out at 9:30 one night when we realized we had to go to lobby to get more. The breakfast was not good, nothing fresh, no fruit, everything had to be microwaved or was prepackaged cereal. Asked for a waffle- had been on the bar the 2 days previous and was told only for the weekend. We did not have any housekeeping so each day we had to call and get fresh towels and washcloths. The trash from our room was not picked up during our stay and again no extra bags left so we could change out the trash ourselves. The staff we encountered were nice and most were friendly. This hotel did not provide the service or transparency I had come to expect from Marriott. Just disappointed and would NOT recommend this hotel to someone. I would recommend finding another hotel in the area to stay in, not this one. I did contact Marriott about my experience and got an email reply that said in part ”I sincerely apologize for failing to meet your expectations. I have shared your feedback with the leadership team to ensure the necessary guidelines are in place and reviewed to prevent this from occurring in the future”.

We were supposed to stay for a week, but checked out after the first night. Upon arrival at 5p (check in starts at 4p), we found a lobby full of waiting guests and were told that rooms were not ready yet. 2 hours later, we were finally checked in - at 7pm! The lobby still had at least 4 more families still waiting. The staff offered a measly ”sorry for the wait” but that was about it. No one was offered water or anything to drink, nothing to eat, etc while we waited for hours. In fact, one of the staff began complaining to her co-worker that she was going to quit the evening shift because she's tired of the guests being impatient and not understanding. Like WE were the problem. Hilton members who had used the app to check in were no exception. Still had to wait like everyone else. And nothing offered as compensation. When we finally did get to our room, it was pretty bad. The hotel is old and outdated, with stained carpet throughout the hallways, chipped furniture, dirty A/C units and gross bathrooms. Our room had a very strong, pungent smell of pinesol, lysol, and mold/mildew. It was so strong that both of us in the room got headaches after about an hour. Mine turned into a migraine. By morning, I was also stuffy and congested, mist likely from the mold they are obviously trying to mask with this disinfectant smell. Because we got into our room so late and many hotels in the area were unavailable, we stayed this first night but I had already booked another hotel for the rest of the week and we left by 7am. I went to the front desk to check out but no one was there & we had somewhere to be in the morning so I couldn't wait around. I decided I'd check out on the app and we left. The app wouldn't allow the check out since we were leaving 6 days early, so I tried calling the front desk. It went to voicemail so I left a message with my name, room number and the reasons we were checking out. I called 2 additional times that morning, both went to voicemail. After not hearing from anyone, I began dealing with Hilton customer service. It took Hilton 2 additional DAYS to reach someone and after leaving on Sunday, I finally received a receipt on Tuesday evening showing I had checked out 2 days prior. Still never heard from a live person from the hotel. This was an awful experience. We were there for 12 hours and were miserable every second of it. Do yourself a favor and avoid this place at all costs.