Irvine Riverside Guesthouse by Paymán Club

Nice room comfy bed good value for money nice toom

Absolute sh**e hole, minging, damp, dirrrty, stinks. Tv doesn’t work, smells of damp as soon as you open the door, bedding is very damp, bathroom not been cleaned since previous occupants, 2nights only due to work commitments thank f**k. Shed of a room! Manky!

Up there with one of the worst places I’ve ever stayed, I don’t think the staff who work here have ever heard of a brush or a mop! Disgustingly dirty, and unhelpful staff members on the phone, wasn’t given the code to get our key or even given our room number, had to ring the customer service number to try and sort this, the first person tried to charge us again, the second person just wasn’t helpful and the third person finally sorted it only because we threatened to complain, we where stood outside for over an hour trying to sort this and when we finally got in I was mortified by the state of the place, if you want a comfortable stay in Irvine don’t book here, book the Irvine guest house instead.

I had booked a week but due to a family unexpected death I had to cancel I had rang them and emailed stating what had happened, I had requested a refund and they told me I wasn’t allowed one due to policy, had emailed again and they told me basically their keeping my £270 and get lost. Will get getting my bank involved as they shouldn’t be allowed to keep someone’s money when someone has just died.

Absolute hell hole of a property. Prob would be placed somewhere better after your released from prison On arrival we got to reception and it's self service but no one had emailed us to let us know the access code to our room so we called the number that is on the wall, who struggled to understand our Scottish accent , finally got given our code and we headed to the room number 9. The walk through the corridors to get to our room was a fire hazard, over flowing bins, rubbish everywhere. On opening our room door, the smell of dampness over whelmed us, so we called the number again to complain, all the while noticing all the other disgusting faults to the room, broken toilet seat, dirty floors, mould, broken lamps, dirty vents, radiators, and food waste in the room. The person I spoke to was supposed to email me and I had to reply directly and attach the photos and log my compliant. That email never arrived. I have since taken up with hotel. Com who we booked it through who are trying to get us a refund, and also direct to payman club, who come up with excuse after excuse.

This is the dirtiest place I have ever stayed in my life. The smell of '****' on entering the building was disgusting. After eventually getting into the room it was un-hoovered and all surfaces were covered in dust, stains and tobacco. Customer services think because someone came Saturday afternoon to hoover this is acceptable. Quiet is not a word I'd use, we had someone battering on our door at 1am, other guests banging about till all hrs. AVOID!!

Pathetic way to run a business we booked 10-15 may and paid it we also received the proof of booking got here today only to find we have no room they have changed the booking to the 14-19 may without even telling us we are left with nowhere to stay and no way of getting home Avoid Avoid Avoid 😡😡

From the very start of our stay staff were very friendly our room had a complimentary bottle of wine with 2 glasses, it's was very clean,we had our evening meal in the restaurant starter arrived in no time main course arrived in less than 10mins as we ordered well done steaks food was amazing. Breakfast was great everything from continental and cooked self service cannot fault the price ,staff ,food ,cleanliness and facilities will be booking again very soon highly recommended. Thank you to all the staff for making our stay so amazing 👏.

The dirtiest place i have ever booked into. Shared toilet which was disgusting. Could hardly see through glass shower doors and sink was covered in soap and soap dish was all sticky. There was a mop bucket sitting outside toilet with filthy water in it which lingered throughout the accommodation. There were also tea or coffee stains all down chest of drawers in room. The room wasn't very clean either. Nobody to greet us on arrival but a number left to phone ann. 2 front doors unlocked. Anybody could walk in off the street. Never again. Went for a meal, rested and headed home. Couldn't have spent one night there. Please avoid at all costs