We called to request early check in since we were ahead of schedule and front desk said we could check in at 130. Upon arrival she stated it still wasn’t done but she’d switch it around and give us the “emergency room” instead as ours wasn’t ready, which was so appreciated. We entered the room and there was finger prints and sticky mess on the microwave and fridge door, the bottom drawer of the oven was hanging and there was left over garbage in the garbage bag in the kitchen. The coffee table opens and my daughter found someone’s travel neck pillow and a Gatorade label left behind. I called and asked someone to come and reclean the room and they said housekeeping was gone for the day but they’d be by in the morning. The next day she dropped a toy behind the couch so I pulled it out and the amount of dust, dirt, a loonie and someone’s ear plugs confirmed no one had cleaned under there in many of stays. We checked out shortly after that as I was quite grossed out, the lady at the front was unfriendly and didn’t smile once and I decided it wasn’t worth my while to even complain. I did laugh at the sign at the front desk which speaks to their “top to bottom sanitization with the same products used in health care facilities” to prevent spread of the virus. This room was hardly even cleaned, let alone sanitized. The hot tub was broken, there was only one pool towel for the 10 people that were out there. The freezer wasn’t cold. We were provided 2 towels for a family staying in a suite. The only highlight was that it was Vernon rib fest and we got a delicious rib dinner lol. Wouldn’t stay here again.
Excellent
102 Reviews