The 4 of us booked 2 rooms to stay in on our way home from a vacation just over a week ago. The first clue about the place was the check-in process - they weren’t sure our rooms were ready and had to check. Then the clerk came down and said both rooms were very clean and ready. Then the elevator did not work. One of the employees said when you hold the button too long to hold the door open ‘this’ happens….we hadn’t even gotten on the elevator. Now we get to our rooms. I wanted a swim. There is one change room/toilet in the pool area, and it does not close. It is unusable. When I went to the lobby to ask if there any other ladies’ rooms on the first floor that I could use, as this change room was unusable, the employee said most people get changed in their rooms and come down. I asked what I was supposed to do if I needed to go to the bathroom…..the door doesn’t close. The employee just said it swells due to the humidity in the pool area! Well, I know THAT, but FIX it! You have a pool and there is no where to change or go to the bathroom. When we returned from eating out, the other couple turned down the bed to retire for the night and saw that the sheets had not been changed - hair everywhere. Upon checking the tub area for a shower it was noticed that this was not cleaned either! So the staff moved them to a ‘suite’. It was dirty, and when they checked for coffee mugs (there are coffee machines in the rooms) they found no dishes, cutlery, no mugs - just one bowl. In the morning, along with out bill, was a note from the manager not to do the survey guests receive and allow him to address any concerns. Obviously, reviews were negative. before. When we returned home, I emailed the manager, copied the other couple, and blind copied the Choice Hotels International. I did not receive the courtesy of a reply from the manager, to did I receive a survey from CHoice Hotels. We paid $147 for this dump (including tax). We asked for a refund! Last week, CHoice Hotels offered points which I declined, but said I’d accept a cheque when offered. I was told I’d receive an email and that I could reply with a copy of both invoices (mine, and the other couple). I did not receive an email. A couple of days ago I called Choice Hotels and was told that it was their i policy to allow the manager 48 hrs within which to reply to the complaint and they could only address my complaint, not the other couple. Different information from a week ago. I pointed out that it was well past 48 hrs, but the customer service rep said they were going to give him another 48 hrs. When I asked if hotels within the ‘Choice’ umbrella were at least inspected for standards, I was told they were all privately owned etc. - so no standard level could be expected. I have paid far less for seedy motels while on road trips, however, paid much less, and walked away. But in this case feel very ripped off. The people at this hotel/motel don’t care, don’t repair, don’t clean, and the elevator needs ins
Excellent
103 Reviews