Guest User
February 29, 2024
We visited the tea and experience factory about a week ago in a pretty large group. The staff was wonderful and took care of us and the concept of staying at a tea factory. The views and garden was also lovely. Sadly, these were the only good things I could say about the hotel. The rooms as comfortable as they were with heating, hot water and beautiful views, were not soundproof at all. We could hear conversations in the next room, people snoring in other rooms and were woken up at 6am to kids running up and down and playing. The menus could have been planned better, though the food tasted good, it was a big mix of multiple cuisines spread across a few dishes where you will have to choose between a rice/ pasta with an indian curry and a veg chop suey. These sadly werent even the worst thing about this place. We could have forgiven this. The manager made our experience even worse. There was only one common area in the hotel other than the dining room which was the bar. When we asked to sit there the manager refused saying that guests will be walking through there and can hear us. Instead we were made to sit out in the cold in the night on plastic chairs. Wrapped in as many layers as we could just to play some boardgames and hang out. On our second night, upon refusing to sit out in the cold we were made to sit in their engine room which smelled of oil and cement and had a single tube light. Aparently the dining room was being set up for the next meal and therefore we couldnt sit there. The walk through the warm dining room into the cold, dark, unwelcoming engine room was depressing. I only wish I took a picture as anyone would be horrified. Finally our last straw was being denied being allowed to sit out in the garden and have our afternoon tea (when the weather is warmer) the reasons to which I still do not understand. This hotel was definitely not worth the price you pay for it.