101 Reviews
Grand Fiesta Americana Oaxaca
Oaxaca|1.1km from San Juan de Dios
We stayed here for 1 night while in Oaxaca. This is a new property and it's nice. The room was quiet and comfortable. The building itself is neat - they created multiple interior courtyards so that all the rooms have windows. We had breakfast at the hotel and it was nice. I used the gym - it's small but has everything that's needed. This is a nice 4 star hotel. Some of the reviews talk about how nice it is...it is nice, but this is not a 5 star hotel, so definitely set your expectations on that, especially if you're used to 5 star properties. The only issue we had was w/ the concierge desk. We'd emailed about airport transport and they wrote back right away setting that up for us. When we wrote a second time about the botanical gardens, we received no response. Then, since we assumed the gardens were closed the day we were going to be there, we wrote to ask about a tour to Monte Alban. No response. I sent a follow up email and did not receive a response. So I called. The person I spoke with on the phone told me someone would call me back. I explained they could call or simply reply to my email. No one called or wrote so I went ahead and booked a tour w/ a provider I found on Trip Advisor. Upon arrival at the airpot, our driver told us asked us about our tour for that day. It turns out the concierge desk had booked us a tour but not bothered to tell us. This was so unfortunate because 1) I'd literally followed up twice trying to get a response and 2) we had to tell the tour company we were not available, which I felt really bad about. Anyhow, sorry to write too much about that experience but it was frustrating and something that could have been avoided with slightly better communication.
