Comfort Inn & Suites Reviews

We checked in and were given room keys for the 2nd floor then told the elevator was out of order and we'd have to lug all of our luggage to the 2nd floor via the stairs. When we told the clerk that wasnt going to work she said she would have to call a manager to give us a refund but the manager was conveniently not there or answering the phone. We asked about a discount and was told no. The clerk should have told us about the elevator before check in and ask if we wanted a room on the 1st floor. But indtead we had to suggest it to her. We ended up in a crappy room on the first floor...lights in the bathroom are out....lamp next to the bed doesnt work...the shower panel is horribly cracked snd fixed with a shoddy repair and the window was unlocked and partially open when we walked in. This property obviously needs alot of tlc..thank goodness we are only here for one night. Comfort inn...you need to get this hotel up to par...we stayed in comfort inns for our entire spring break with great experience up until now.