Novotel Rouen Centre Cathédrale

This hotel is brand-new and it is beautiful to look at. Very much style over substance unfortunately. We arrived late and had put room requirements on the booking. When we arrived, there was no cot in the room for our baby, the sofa bed wasn't made up for our toddler, and therefore we had to go back down to reception to ask for this to be sorted as there was no phone in the room to call down. There was no coffee machine or fridge which were stated on the booking, and the television didn't work. The person who helped us was really helpful and got everything sorted as quickly as possible but it didn't feel ready for our arrival. Throughout our visit, we had to visit reception multiple times to ask for more coffee pods, and extra paper cups for coffee which meant they replaced multiple times so we have more than one cup. The pool wasn't ready for our visit which was a shame as we wanted to use it with our toddler. The gym is very small and has very limited equipment looks great, but the free weights are almost like kettlebells and difficult to use. Step free access wasn't clear so had to bump the pram up and down each time. Hopefully within a few months everything will be running more smoothly The on site restaurant is lovely