Club Aqua Plaza

This review has been written considering both positive & negative experience of our stay. Check In: To start from the worst, we paid extra for x2 sea view rooms for our group of x3 adults. We had a late check in planned plus our flight was delayed, so we ended up arriving very late at night (next day morning?), between 2-3 am. We have been informed there are no 2 separate rooms available due to electricity issues in our block and that there is no other choice for tonight than to stay in a family room. It was not convincing for none of us that the issues have started at around our supposedly check in time the day before and I still believe they have double booked our rooms. There was a long argument with the reception staff, a manager (who didn't speak English) & holiday operator over the phone, none of it helped at all. It was nearly 5 am by the time we gave up due to been extremely tired and have agreed on what was given to us. The family room was rather a converted shop with almost no privacy inside and from the outside. Luckily, next day we have been given what we paid for and these rooms were good, sea view was amazing and we have received some complimentary stuff. Rooms: Sea view is worth extra money. Rooms are generally looking good with quite fresh refurbishing and stylish design. On the other side, there was no shampoo, we had to use the shower gel instead. Staff: Very random, as some were very polite and friendly while the others seemed clearly not much bothered, especially at the bar next to a water park. Alexandra, the reception senior staff, was extremely helpful and have answered all our basic questions that we did not have a chance to ask during our check in. Cleaning: Although it does say they change the towels every 3 days, we had to chase a cleaning lady to simply do some basics including emptying the bins as there were 2-3 days nobody came to our room at all. Food & drinks: The desserts were a true highlight, although I am not a fan of that stuff generally, I must say they were high quality and tasted like properly home made ones. Pasta by the sea bar was delicious, I had it a few times. The food in canteen was hit or miss, on most days it was alright but I felt very sick on one day and I am sure it is something to do with the food from the main kitchen. Cocktails quality very much depended on a bartender, it was a lot better at the beach bar. Beer was not the best but okay, wine was not drinkable at all. Animation: The ones we chose to go to were good, although the announcements were very late, sometimes just a few hours before the actual start. Pools & swimming: Choices for everyone. The further from the main reception, the better vibe you get. 1st pool next to the rides, lots of people with children. 2nd pool is further, nicely decorated and quiet but with no proper bar. 3rd seawater pool, in my opinion the best and the furthest. There is a pier by the sea with some sunbeds, for the ones who prefers swimming in t

From the minute we arrived we felt so relaxed. The hotel is amazing with everything you could possibly need. Staff were so king and welcoming and did absolutely everything for us. Food was really nice and huge variety available all day everyday. The cleaning team were constantly around keeping the place looking lovely. Entertainment was available day and night and we got to watch some amazing shows. The hotel is huge with so many pools and bars, there was no need to have to get up early to fight for a sunbed. The grounds around the hotel are amazing....To top it off the beach is also on your doorstep!

The people around the hotel can’t do enough for you. The rooms are clean and the cleaners are all Thai so are very very efficient. However the WiFi ( I know I’m on holiday) is nonexistent we have two teenage girls who both have boyfriends at home , it didn’t bother me. My girls are 13 & 16 this resort isn’t for their age group,but younger children were having the time of their lives which was nice to see. I don’t think they have many English speaking families here as 99.9% of the entertainment we couldn’t understand,so just sort of sat there why everyone who could be bothered to turn up where clapping and cheering. We didn’t have a bad holiday but it could have been better for the girls. That’s our mistake not the resorts. If Yiu like your food then you will enjoy it here, although as always some nations are not very polite and where pushing my girls out the way to get the last of something. You have to put your towels on the deck chairs about a week early to beat one of the obvious nations to them. Thank you to the staff who through a difficult job always smiled and said hello.

The hotel is spotless clean and pools are amazing as are the waterslides and the staff and the alcohol. These are all plus sides but then minus sides weigh this hotel down HEAVILY. As a supposedly 5 star this hotel the family entertainment starts at 9pm after kids show and finishes at 9.30pm and was either acrobats, dancers or some cheesy show done by staff to fill a gap, such as me aqua plaza and Mrs aqua plaza, the pool bar then shuts at 10pm whether you have queued for 15 mins or not. The food is very nice but very repetitive and breakfast there is very little choice unless you want continental. Room service is good. The location also is a big minus point as there is nothing local apart from a bazaar so you have to remain in hotel or get a taxi somewhere. The dining room floor is extremely wet and also the alacarte restraint does not exist although sign posted. Close to good pebble beach and close to sea hence why the score of 3/5 has been given if not for pools and staff this score could have been considerably lower

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