Sheraton Vistana Villages Resort Villas, I-Drive Orlando

Resort was nice. Wish the weather would have been better to make most of it but staff was nice and we were sad to leave at the en

We spent 2 nights there. The location is great, just 15 minutes drive to the Parks. The territory is big, beautiful. there are many facilities (like BBQ zones, pools, hot tub). the apartment is furnished with everything you need (washing and drying machines, kitchen, bath etc.). The apartment needs some renovation - the furniture is a bit worn-out. Our stay there could have been pleasant unless the service: at the check-in we were offered 150$ as a gift for new customers if we attend a tour around the hotel. we agreed. The following day we arrived at the meeting point, filled some papers, they took 1$ from our bank card (to check if it works) and then we were given another bank card with 150$ deposit. Then a manager came and told us that as not all of us speaks english fluently, they refuse giving the tour, and charge 150$ from our card. We asked to call the head manager, she arrived only 30 minutes later, took the gift card and gave us the receipt only when we said we were going to call the police. To conclude, we wasted more than an hour, didn't get any apologies for such unprofessional behaviour. although the hotel itself is good, the behaviour of the staff is far below the level of Sheraton. not recommended

Hotel was aware of the noise due to the construction in the back. I was informed by the receptionist and asked me if I was ok, so I asked for a switch in room and was told they can’t. Did not look they were fully booked. Didn’t sleep well for the 2 nights stay. Veranda overloking the construction also ruined our stay. Bath curtain also stinks really bad. Won’t recommend.

It was clean and the front desk service was good. The only thing was we had to pay the parking, that wasn't in informed.

Amazing stay, amazing place, amazing people. We hunkered down here through Hurricane Milton, felt safe and important here.

Nice hotel