Holiday Inn Osaka Namba, an IHG Hotel Reviews

Very convenient hotel which is just next to Dotonburi street, with Lawson just outside for your late night purchase. However as there is many clubs located beside, at night there will be some crowd and noise outside the hotel but overall safe. Room was clean but feels old and room service is good.

Location is great, right in the middle of dotonburi. But the street it’s on is near clubs and bars so it gets a bit loud at night. Service is great and all but we requested a late checkout and they asked for $100 just for an hour… Booked a room for three and it’s just an extra bed added to a twin room so it was crazy cramped I couldn’t even open my luggage.

The staffs are easy to communicate and very hospitable. We definitely love the location! Overall great experience

Great and nice place. Donki is no more than 100 meter from hotel.

Good location short walk to dontonbori area with lots of food and shopping, always crowded. the train station is walkable but need to look for exit 15-B for elevator option. water and towels are provided. no space to open luggage though. clean and ok price to stay at convenient location. no laundry room but there is safe in hotel

It was a family trip. Location is really convenient. I’ll stay there again when i travel to Osaka

They didn’t do anything to tackle the huge amount of visitors when people start coming back to hotel the Wi-Fi turn to 0 which is very annoying

Cleanliness My check in experience was bad, I checked in at 3.30pm and in the first room (room no 1028), the floor light below the bedboard socket was left open and filled with a thick layer of dust. The shampoo and conditioner bottle was not cleaned after use. I was shocked by the room offered to us. I went down to the front office to show them the photos of the room (refer to attached photo). The staff changed to another room (room no 1223) and the condition was the same DIRTY! I got 1 of the staff to come up and look at the room cleanliness and she agreed it was unacceptable. She apologised and said she will help to change to another room. I requested her to check the room thoroughly before making me do the checking for her. By 5pm, I finally got a room and the bathroom ventilation above the bathtub is filled with a THICK layer of dust too ! (refer to the attached photo). Front Desk Service On 27th November evening, my family approached the front desk to inquire about the service and reservation to deliver our luggage to Kansai Airport. The front desk recommended KDS and INFORMED us not once but 3 times that NO reservation is required despite us confirming with them. On 28th November 10.30am when we brought our luggages down, the front desk staff told us it cannot be done if we didn't make a reservation. I tried to explain to the staff that we were informed the previous night that NO reservation is required, we just need to bring our luggage down before 11am. The staff couldn't speak and understand English well. Another staff approached, these 2 elderly front desk staff couldn't speak proper English and couldn't understand. I requested for an English speaking staff to communicate with us. At that moment we were in panic mode as it was 20mins away from getting a reservation to send our luggage to the airport and nobody could help us. Then 1 of the staff approached Sasayama Takami and apparently she could speak and understand English but she was unwilling to help. She was standing at a corner staring at the computer when she could obviously hear the commotion between us and the 2 poor English speaking front desk. We were told to reserve the luggage one by one when we have a total of 4 luggages which we find ridiculous! So I approached Takami San for help but she was not interested. I was furious and told her I would like to complain to the manager in charge, she was nonchalant about it and told me to write in to the general inquiry email. I insisted I would want a specific general manager name and email. Her rudeness was beyond acceptable, she wrote the email and left it on the desk without getting back to me. What kind of customer fronting service is that? She does not look young so I assumed she is a very experienced front desk staff. Was alarmed by such unprofessional service! First, she chose to be a bystander without coming forward to resolve the communication struggle we have with the 2 elderly staff. Secondly, when I approached her to help, she showed an uninterested face. Delivery to airport service should be a frequent request is it not? Could not comprehend such an easy simple request they could not understand and help customers? Worst of all, you have a staff that chose to be a bystander and not come forward to help! Holiday Inn is under international IHG group, would you be able to accept such kind of treatment?

Love the location. Very near the shopping areas and the staff are friendly. Enjoyed a free upgrade

Very good location. Reception staff were very helpful. My friend took the wrong train from Kansai Airport and was guided to the hotel by the reception staff.

Great hotel.

Nice and clean hotel, walkable distance to shopping areas and very near to food district, Lawson is just down the street, with a huge donki just 5 min walk! Will stay here again if we visit Osaka!

It was amazing staying at Holiday in. The location is excellent near everything restaurants, shopping center, lawson. also the famous don quijote .Room is clean, staff is friendly and helpful to your needs. Everything about Holiday In is quite satisfaction. When we come Osaka we will book again. My first time also booking at Trip.com, Thank you

Very good hotel that is located very near to Namba Station. It was walkable from the station and the room provided was clean as well. From the window there is a city view as well :) Will definitely stay here again!