Centro Parkhotel Stuttgart

The hotel is located in the suburban area, however there is a great direct connection to the city. I checked in quite late (around midnight), and there was a nice friendly hotel housekeeper who helped us check in, thanks!

The hotel is very clean and spacious. Staff are cooperative when available. The only handicap is that after 10 pm you are on your own. We could not open our room one evening after we went in to the lobby. The key worked for the entrance but not for the room. Security opened it after 45 minutes. This could be rectified by briefing hotel guests at the outset or at booking time. Give them information sheet.

Our recent experience at Centro Park Hotel in Ostfildern has left us utterly disappointed, prompting us to share our ordeal on TripAdvisor as a warning to potential guests. We had booked a three-night stay from September 5 to 8, and right from the start, issues arose. The automated check-in machine, intended to replace human reception, was out of order. Our late arrival stranded us outside, unable to check in. After a frustrating 15-minute call, we were promised assistance in 20 minutes (though we ended up waiting an additional 30 minutes outside). To compound matters, one of our team members' rooms wasn't registered, and they had to settle for another guest's room. Later that night, another team member arrived around 11 pm, and the individual who eventually opened the door made her wait outside for approximately twenty minutes before allowing her in. The mismanagement persisted with no available drinks in the lobby and a lack of bottled water in the rooms—unacceptable for any hotel, especially one associated with a reputable chain. We stayed at Centro Park Hotel for professional reasons, and the experience as guests was absolutely inexcusable, all in the presence of our client. We want to highlight that we had to apologize to our client for the dysfunctional and disrespectful behavior of Centro Hotel's staff and management, which is not only embarrassing for the hotel in Ostfildern but highly inappropriate. What we experienced in this hotel was absolutely disrespectful. Their proposed solution for reimbursement? A paltry voucher for 200 euros... Never again will we choose this establishment. Disheartened and Disappointed

Reception staff was very helpful and very convenient with the tram over ground train.