Mystays Hotels in Otaru

We booked this hotel again after a very pleasant stay years ago, despite the price being on the higher side for our travel dates. Unfortunately, this visit did not meet our expectations due to miscommunication about pricing. Somehow, it wasn’t stated in my booking that I was traveling with a child, I carefully clarified with both the hotel and the agent weeks before arrival about extra charges. I received confirmation of the exact nett amount to top up and decided not to cancel. However, upon arrival, we were informed of a different price—an additional $300+ for my child, despite not needing an extra bed. Our check-in was badly delayed, as we arrived late at night with a child and had to sort through this issue. I had to present all the email confirmations from the hotel and the agent to resolve the situation, which was frustrating and unnecessary after such thorough prior communication. On a positive note, the hotel’s location remains excellent. It provides direct access to the airport via a nearby station and is just one stop away from Otaru Canal, making it convenient for travelers. While the location is undoubtedly a highlight, the inconsistency in communication and lack of clarity about pricing policies overshadowed the experience.

Let’s start with the Service staff. Customer facing warm attentive accommodating responsive smiling. Choose any positive word and it will be here in this wonderful onsen resort family managed with the son at the front to welcome you. Shiro San. Mother and owner father are both very active in the daily management Lobby evening cocktail hour is pleasant and relaxing. Sink into the warm ambiance of the lobby coffee beer area with eye catching decor n warm service. Cookies nuts beer coffee n wine are served here. Breakfast n dinner are a delight n foodie experience especially in room and whether in the different dinning areas western or Japanese. Such a delightful experience to have both like we did. Food n beverage is excellent and we totally enjoyed our 2nd and 3rd nights dinner in room. Onto the onsen now. There are 2 public onsen areas and I tried both. I was totally blown away by the evening session at the onsen located at the lower level. Out of this world is the description with Indoor hot pool Outdoor hot pool Outdoor cold pool Sauna n steam room n Fireplace The onsen on the lobby level is different as it has a high tech sauna room with a hot area where you can lie down to enjoy the heat on back or front. Car park is ample and a very very short drive to the lobby drop off pick up with a shelter should it rain. A must come n try

Hotel location is good, walking distance to the Canal and Shopping street. Hotel room is a good size for family of 4, clean and new. The laundry room has two washing machines, unfortunately, the day we use, one washing machine out of service, and we need to queue to use another one.

I walked into the hotel disappointed as the parking B1 floor was dimly lit, not very welcoming. The lobby is fine, and the room is also fine. What really surprised me was how homey this hotel feels. They give out freshly cooked ramen and ice cream every night next to the onsen, in addition to Yakult-like probiotic drink every morning. The buffet breakfast is the best one I’ve had in this whole Hokkaido trip. Good selection of food, and they don’t serve anything they are not good at serving. They include grilled scallops, 2 types of soup, typical Hokkaido seafood bowl, etc. The natural onsen is a bit small but sufficient. Out of 4 hotels I’ve stayed in Hokkaido this trip, I miss this one the most although it is quite old. First impression is meh, but the stay experience was fantastic.

　Amenity is a simple hotel that saves the waste to take next to the front desk, so I think it is not enough to ask for a 5-star or 4-star hotel. It's just a new and clean hotel that is much more calm than a normal business hotel. Some pack prices with breakfast are very reasonable depending on the site. The location is very quiet because it is located in line with the former Bank of Japan building, not along the canal. It is close to the mall shopping street, so it is close to the sushi shop, the cake house in Hanazono town and the shinkuraya. There is also Lawson next door. The parking lot can be deposited from 13:00 before check-in, so it is ideal for sightseeing such as the canal, the must-see Otaru Art Village, and the Otaru City Literature Museum. As soon as you leave the canal, you will see a local-priced shop that is not a tourist price, and I think the location is wonderful. In addition, the view from the hotel room overlooking the harbor was wonderful. We were in a smaller condition, extra bed, in a not large room, but we were very comfortable. I think it's also because the door is thick or I can't hear the sound of other rooms at all. However, the bath in the room is small. Instead, the large communal bath on the top floor is not a hot spring, but the view is good and clean. It is also a good impression that the lockers that can be used were restricted so that they would not be crowded, probably because of corona measures. Breakfast buffet does not include fish * or crabs that tourists to Hokkaido are looking for. Still, it is delicious with local vegetables and Alice Farm jams. The menu is more Western than Japanese, but there are many warm foods and it warms up even in snowy Otaru. Thickly sliced bacon and steamed vegetables were very delicious. Also, the staff was young and I liked it very much even though it was crispy. The front desk staff guided me in the snow when I entered the parking lot. It was also active at the breakfast venue, so it seems that it will help where human hands are needed. It is also advanced as a business hotel that can calm down with a lot of new indirect lighting. We recommend that the husband of the corner-style liquor store, which is located at the edge of the arcade after dinner, is the most friendly and friendly if you drink a glass of sake. You can interact with people I will. We used travel support. Payment is １ Each person 3,300 yen with a coupon of 3,000 yen, so it is actually 300 yen. It was a sorry cost. I still want to use it.

we made a short trip to Otaru to visit some of its good izakayas, we took a room with 4 beds, it was a nice surprise the distribution of the spaces in the room. Our room had two almost separate areas, in the main area two beds and a couch, the second area was a small terrace with the other two beds, the access to the terrace was a staircase in the room. the terrace was a very pleasant space, even though it is not possible to stand in the terrace area because the ceiling is very low, the terrace gives an air of independence being in the same room, each bed has its space to recharge the cell phone and has an independent lamp. our room had an elegant glass balcony with a beautiful view. the shower area is very elegant with a fairly modern and clean design. the television system was fun too, our room had a projector with a very good video quality I really liked my stay at the hotel and I hope to stay there again soon

I almost always take care of Mr. Ocent when I go to Otaru. I usually book a twin room, but this time I used travel support, so I rushed to make it a deluxe twin. It was nice and awesome, but it's a little disappointing that a new hotel was built nearby and the view on the sea side was blocked. The staff at the front desk and lounge were also very polite. The cleaning staff passing each other through the corridor 々 and greetings are very pleasant (the same every time I stay) It is convenient to go anywhere for meals and sightseeing. You can go through the arcade to Otaru Station, so it's very helpful when the weather is bad. The food in the hotel is very delicious and it's a really recommended hotel.

お部屋は大変綺麗でした。ツアーでしたので選べませんでしたが、新しい建物のほうで全てが新築で綺麗でした。でも歴史的建造物をリノベしたレストランがある方のお部屋も気になりましたが。窓の外の景観が全くなく、ダメ元でフロントに掛け合いましたがツアー客は変更できません、と言われ。。omo那覇さんはツアー客でもチェンジしてくれましたけどね。綺麗なお部屋なんですが、使い勝手が今ひとつでした。冷蔵庫が遠い。テーブルの近くにあって欲しかったです。あと、トイレ、洗面台、シャワー室は広々しているのですがあの広さがあればバスタブを作れたのではないでしょうか。omoシリーズは若い人向けだからバスタブは必要ない、とかでしょうか。お隣の歴史的建造物と中で繋がり、レストランへも行けます。そのレストランですが、予約制でディナーがあり朝食もそちらで食べます。朝食は豪華でした。かなり工夫されていてバラエティに富み美味しかったです。でも、トマムのニニヌプリの方が美味しかったですね。冷たいお惣菜がどれも今ひとつでした。それと高級感出し過ぎ。。ちょっと疲れます。ツアーに組み込まれていたので幾らだかわかりませんが、そんなに高価な朝食なのでしょうか？トマムと比べてomoシリーズには中国人がほとんどいないので少しホッとしますが。目の前にコンビニあり、小樽中心地にあり観光にも便利です。朝食はなくてもいいので、お安く泊まれたらまた行きたいですね。