La Kasbah d'Ouzoud

What a bad memory of this establishment. Room with sewer smell. Shower clogged. Cold all night. Dinner tajine barbecue lamb only on the bone, no meat. In the photos this hotel looks good but the reality is different. The next morning it was impossible to see the manager. There are much better in the same area.

Payment required on arrival in cash without notice and indicating that payment by credit card would cost 10% more! Contrary to the positive reviews, we were treated to a clogged shower, a mixer tap that did not work (the water went from very hot to very cold without notice), no shower gel, 2 poor soaps of poor quality, a noisy toilet flush and a fairly mediocre breakfast (dry cake, a mini-crepe, mini-yogurt, white bread, cold coffee). Although the garden and the swimming pool are pleasant, it is expensive at 700 dhs/night.

One night stay in this hotel where you still need a car to go to the waterfalls, with a basic room with questionable hygiene and a pestilential smell of sewer return everywhere in the room and in the bathroom (No working air extractor) So the towels (which have already largely served their time) are damp, even before washing. No shower gel or shampoo available apart from a small 10 g soap which is used for hands and washing. There are also no hooks to hang your clothes in the bathroom, apart from the toilet seat.... The room is really basic and dark for bungalows, with no storage worthy of the name, with only 1 dusty shelf where you're afraid to put anything on it. The beds are as hard as a rock, the reversible air conditioning doesn't work well, so much so that we froze all night even when we turned it on full blast! As for breakfast, it is just insufficient: tea or coffee, 1 small Moroccan pancake, orange juice. A small slice of homemade cake, a small piece of Moroccan bread with homemade vanilla yogurt with two small cups (butter and jam). The receptionist is a server, bartender and receptionist, so it is not possible to get the service you expect. The housekeeper and the cook do not speak French or English. After having informed the establishment (the one which collects the rooms) of these really unbearable odor problems, we were told and admitted that the rooms were nevertheless rented like this during all the end-of-year holidays to avoid lose customers, all before doing the necessary renovation work! A little surprised by this kind of feedback where we admit to knowingly renting non-compliant rooms to do business! In any case, given the price paid directly, much more expensive than on booking, no commercial gesture was granted to us, nor even offered given that the boss (although aware of the anomalies from the very evening) did not leave any instruction and had become completely unreachable anywhere when it was time to pay the bill… Plus point: the very pleasant swimming pool (although not heated in winter) and the environment of the green garden. Unrecommendable establishment. Only the friendliness of the staff apparently influences the opinions which therefore do not reflect the reality of this hotel service far from the 9.1 points attributed to it. There are much better and cheaper places around and near the waterfall

Nous avons choisi cet hôtel pour son charme et son emplacement. L accueil laisse à désirer, le responsable de l hotel est antipathique, hautain, fourbe et mesquin. Nous sommes arrivés le soir vers 18h, nous étions 5 personnes, nous avions regardés le prix sur Bouking et il nous annonce un autre montant !!! Après négociation, nous obtenons le prix que nous souhaitions avec petit déjeuner compris. mais ne payons pas de suite. Il demande si nous mangeons là ce soir, sur le moment nous disons oui, mais vu sa façon désagréable de nous parler nous changeons d avis. Il c est passé 10mn entre notre oui et notre non. Je passe devant la réception , le responsable m'a aborder et me dis: pourquoi vous ne mangez pas ici ? Je lui réponds que nous allons profiter d une balade au village pour dîner. Nous passons une nuit dans les bingalows. Rien à dire sur la propriété👍 Les lendemain matin nous prenons le petit-déjeuner, nous attendons un long moment avant d'être servi. Serveur très agréable. Je sors de la salle de restauration, ma famille déjeune encore, le responsable et un autre homme se mettent devant moi et il me dit: il faut payer. Je lui répond que nous allons sortir nos valises des bingalows et que je viens le voir pour lui remettre les clés et payer. Il surveillait tous mes fait et gestes. ( sachant qu'au Maroc ils récupèrent nos identités à l arrivée ) Voiture chargée nous nous rendons à l accueil pour régler et là, le responsable m annonce un prix complètement différent de ce que nous avions convenu la veille. Je demande des explications et avec son air antipathique il me répond que nous n avons pas dîner à l hôtel et donc que le prix de la nuit est plus cher. 🤣🤣🤣 Je lui réponds que je n'ai pas pris une pension complète et que je mange ou je veux !!! Après une longue discussion, nous arrivons à convenir d'un prix. L'hôtel est magnifique mais le responsable ne correspond pas à la qualité du service