Giang Nguyen 90
April 22, 2024
Everything was fine until the end.
In comparison to other hotels I stayed at throughout my trip, this one is cleaner and more spacious. It's close to Tokyo Station, so it's easy to get to other areas, even if it took me quite a while to figure out their operation and routes.
The hotel will be cleaned one time every three days. So, generally, it will not be cleaned throughout your stay. However, you can request that they change the towels every day.
The check-in and check-out processes were straightforward, however the machine did not accept my Visa card - this is the only site in Japan that did.
The hotel also helped you store your belongings before and after check-in/out.
However, I was discriminated against by one of the hotel's employees when sending the luggage after checkout. Before me, he stayed near the check-in/checkout machine, assisting a Japanese couple with the checkout procedures and handling the bags. So I waited, thinking he also approached me to assist. However, after assisting the couples, he did not approach me and came back to the counter. Then I beckoned him to his assistance. Instead, he hailed me with his fingertips to come over his counter, rather say anything like “Please come over the counter to do the procedure”. It shocked me. Furthermore, the way he handled my luggage request was really unpleasant. When I asked for his name because I didn't see it on his tag, he became more agitated. So that is why I requested him to write his name on the receipt card. How is it possible for him to treat people so differently? Should Japanese people be treated more respectfully under the hotel's policy?
After my interaction with him, all of my positive feelings about the hotel vanished.