Ibis Katowice Zabrze

Hotel was exactly as expected it’s a 2 star property It has easy parking Reception and bar clean and tidy Room as photos on website. Standard double bed Tea and coffee provided but the paper cups aren’t great. Shower heat and pressure very good.

At a convenient location. No WiFi during our stay. The card said there is a free drink. But when we ask, it is only for ibis card member. There is a bug on the bed when I get in the room.

Located near the city center of an ancient Silesian mining town. The central square of the city is next door, with a mall located right there. Very beautiful old brick buildings fill the area.

Liked: - nice location (close to the mall, mcdonalds, bus&railway station) - staff is nice and friendly Disliked - rooms and bathrooms look like from the early 2000's, need renovation -there is only one tiny trash can in a double room - uncomfortable pillows - no fridge in the room - sounds silky but door to the room are very heavy to open

5 minutes walk from the Zabrze railway station. Standard Ibis, well maintained, nothing to complain. Good breakfast.

Clean hotel, with friendly staff and excellent breakfast.

Excellent hotel

This is a basic IBIS hotel, one would expected! However, conventionally located in the center of the city. Rooms are small but ok, bath very basic. My room was facing a gas station. Breakfast was good with sufficient choices, I liked the breads and the cakes! Coffee machine takes forever and one have to queue! Therefore, I found it rather surprising that the hotel staff get their coffee during the breakfast hours too and don’t care that this means even longer waiting time for the guests. We had there our lunch, typical Polish dishes once. The food was very yummy! One need to book the lunch in advance! My room was very dusty and bath dirty and floor covered in hair.! I mentioned this at the desk and got a very saucy response that “sometimes the hair do not stick to the mop” - that left me speechless! Another day,I asked a senior staff if my room could be vacuumed (I addressed her in English as most of the staff speaks English well, and my Polish is rather poor]. She snapped at me that I have to speak Polish with her! I got literally scolded for not speaking Polish! That person remained every hostile during my whole stay! I wasn’t even greeted! Absolutely unprofessional and unacceptable behavior! Many of the staff members are very friendly (e.g. the young man or the young lady at the desk) but many are super unfriendly and simple give a sh... whether the guests feel welcomed e.g. This is something for the management to look into.