Mercure Paris Opéra Lafayette

I read a lot of reviews from this hotel it was all negative reviews. I was worried what i booked but i went there from 4th April 23. Location is good, the room is good size for two person. Hotel is clean and staff is very helpful

As an Accor Plus member, on this Paris trip decided to check out the Accor hotels, most of which are in the Paris central area, to sample and compare the stay experience at different tier accommodation within the France and European context, as compared to similar tier accommodation in Asia Pacific and Oceana. Stay at this Mercure followed a stay at a nearby ibis the night before. The most noticeable and distinguishable features are most hotels are generally in small existing buildings, hence do not have many rooms, which generally fall into the compact category, and other than a breakfast area which doubles as a general use area at other times, there is no restaurant since there are many restaurants and fast-food outlets, nearby or adjacent. This Mercure (with 40+ rooms) is in a corner of Rue De Trevise and Rue de Montyon, flanked on the right by the Mercure Paris Opera Faubourg and the left by ibis Styles Paris Lafayette Opera. Entry is through a secured door, opening into the breakfast, bar and common area. Check in being 14:00, Matthieu who was on duty took my bag and we had a pleasant chat, since it was quiet. There is no reception and the tables in the general area served as the duty staff’s “office”, but it seemed to work. Whilst planning my itinerary, Matthew came back and said my room was ready before time. Layout and finish of the rooms are typically Mercure but very small, smaller than those in the ibis I was in the day before. The bathroom is about the size as in an aircraft, with similarly small sink and a compact shower cubicle attached. As I was told the hotel was fully booked, there was no upgrade so did not have the opportunity to compare. However, there is a bar fridge and a safe, plus coffee/tea making facilities and a sparkling and a still drinking water, but no in room slippers as is the norm throughout Asia Pacific and Oceana. Though on the first floor, it was very quiet as it was some 100m in from junction with Rue du Faubourg. Reopened after renovation this two-year old hotel is clean and tidy, with natural light from the large window and interior lighting. Bed was comfortable enough for a reasonable rest. The breakfast spread was expected of this level, adequate with scrambled eggs and bacon as the hot items and a selection of fruits, breads, pastries and cakes and cold cuts and cheeses. Seating was adequate, and beverages include juices, coffee and tea…. Express check out was just as easy, drop the card and go.

Accessible hotel with very tiny rooms (with even tinier bathrooms) which aren't well soundproofed so you can pretty clearly hear the other guests in the corridors and other rooms. The AC/aeration didn't work in my room so it was very hot and stuffy particularly after a shower, forcing me to open the window. Also good to know that the Wifi is really sub-par and does not allow to work if you need to do video or audio calls. On a positive side, the staff, all very young people, was always nice and friendly.

Typical Parisian hotel - small and tight. Staff was friendly but sound proving was really bad. Parts of the hotel currently under construction and next door more construction. Work starts between 7 and 8 - enjoy sleeping in. Breakfast was rich and extensive. Location was really central - 15 minutes to Louvre by foot.

The rooms are too small for the price . But Denver at reception is AMAZING AND so helpful

Could do for 1 night stay (which was precisely how long we spent at this hotel). Pros: - location - clean Cons: - tiny (literally smallest ever) rooms - grumpy and not-so-interested personnel - noisy area (and soundproof is not exactly the strongest side of this hotel)

Everything wrong about this hotel. I am an acore Platinum member and stayed at acore hotels multiple times but this hotel is the worse. Rooms are so tiny...yes it is Paris but we are talking about so tiny you can hardly move around. There is a construction site right in the front of the hotel. Very noisy and have large machines making loud noises which start as early as 7:30AM. Front desk claimed that it was mentioned in their website which is not true ( may be in their internal site). And they still charge a lot for a night without taking into consideration the noise and the disturbance from the near by construction site.

I stayed one night and it was horrible. What they don’t tell you is that the whole portion of the rue de Trévise that the hotel is on is a massive construction site following a gas explosion. In addition the building beside it is also undergoing construction and unbeatable noise fills the rooms from 8am. I paid €380 for a room in these circumstances which is truly unbelievable. Avoid at all costs.

Very rude staff. No customer service. Horrible tiny room. Not even space for more than 1 luggage. No reception just a person with a laptop. Food is horrible. Location was good and room was clean but definitely not worth the service or space. Do not recommend