Hôtel le Monna Lisa by Inwood Hotels Reviews

Response from Property: Dear 161tinm, Thank you for your comment. We were delighted to welcome you at Le Monna Lisa. We wish you had a pleasant stay and hope to be welcoming you again. We remain at your disposal. Best regards, Monica, front desk manager

Response from Property: Dear Travelerreview2024, Thank you very much for taking the time to share your experience with us. We are delighted to hear that you enjoyed our hotel's location and the convenience of nearby restaurants, stores, and the metro. We are also pleased that you found our staff to be kind and accommodating. We appreciate your feedback regarding the room size and the freshness of the breakfast. Your comments are valuable to us and help us to continuously improve our services to provide the best possible experience for our guests. We look forward to welcoming you back on your next visit to our city. Sincerely, Monica MOTA Front desk manager

Response from Property: Dear 413kelseyg, Thank you so much for your wonderful review! We are delighted to hear that you enjoyed your stay at our hotel. It’s always a pleasure to know that our staff provided you with friendly and accommodating service. We are also pleased that our central location, close to the Arc de Triomphe and Champs-Élysées, enhanced your stay. Your compliments about the cleanliness and comfort of the room are greatly appreciated. Thank you again for your recommendation, and we look forward to welcoming you back on your next visit to Paris! Best regards, Monica MOTA Front desk manager

Response from Property: Dear RicardoMA888, Thank you so much for your glowing review and the perfect 10/10 rating! We are thrilled to hear that you enjoyed our incredible location and found our staff to be amazing. Your kind words mean a lot to us. We apologize for the inconvenience you experienced with the air conditioning. Please know that we take all feedback seriously and have addressed this issue promptly to ensure a more comfortable stay for you and all our future guests. We look forward to welcoming you back to our hotel soon! Warm regards, Monica MOTA Front desk manager

Response from Property: Dear Mobile789642, It sounds like you had a wonderful experience at our hotel! We're thrilled to hear that you found our staff to be awesome and enjoyed the convenience of our location just off the Champs Elysees. We understand that room size can vary, but we're glad it didn't detract from your overall enjoyment. And we're delighted that you appreciated the heated toilet seat - it's those little touches that can make a stay extra special. For your next stay, don't hesitate to reach out to our hotel directly. Our team will be more than happy to provide you with information about all the room sizes available and assist you in finding the perfect room to suit your needs and preferences. We're here to ensure you have a comfortable and enjoyable stay with us. We hope to welcome you back again soon! Best regards, Monica MOTA Front desk manager

Response from Property: Dear Lisa Mc36, Thank you for your wonderful feedback! We're delighted to hear that you enjoyed your stay at our hotel and found our location convenient for exploring Paris. Our team works hard to provide excellent service, and we're thrilled that you found our reception staff friendly and helpful. It's great to know that you appreciated our modern décor and the nearby amenities. We look forward to welcoming you back on your next visit to Paris! Best regards, Monica Mota Front desk manager

Response from Property: Dear Mr. Vodov, We appreciate your feedback regarding our hotel's current renovation. However, it seems there might be a misunderstanding, as we have no record of your stay with us. Additionally, we've noticed that you have submitted two comments without having stayed at our hotel. Regarding the renovations to our facade and the presence of scaffolding, we apologize for any inconvenience this may have caused. While we strive to provide transparent communication to our guests, it seems there has been a lapse in conveying this information effectively. Our professional staff contacts personally every guest to inform about the ongoing renovations. Unfortunately, without the opportunity to personally welcome you for your full stay at Le Monna Lisa, it is difficult for us to address your specific concerns adequately. We understand that there are many options available in the area, and we regret if we fell short of meeting your expectations. Please know that we value our customers deeply and are continually working to improve our services. We hope for the opportunity to welcome you in the future and demonstrate our commitment to providing a positive experience for all our guests. Sincerely, Monica MOTA Front desk manager

Response from Property: Dear SimonL9717JA, What a pleasure it was to have you both at Hotel Monna Lisa! We're thrilled to hear that your stay was filled with memorable moments, from the heartwarming birthday surprise to the cozy comforts of your room. Our team takes great pride in ensuring every guest feels welcomed and valued. Thank you for sharing your experience, and we can't wait to welcome you back on your next visit to Paris! Best regards, Monica MOTA Front desk manager