Extended Stay America Suites - Boston - Peabody

The property is a little away from things but that is what we wanted. Quiet, comfortable bed, clean, had a small kitchen which can be nice. I will be staying here again.

I was on the second floor people above me on the third floor sounded like they were bowling in their room did not stop till 2 AM called down to the front desk. Nothing was done about it. I was given a full refund, but didn’t get much sleep. Manager was amazing and very apologetic.

Room was very clean and neat, no complaints. Service was quick and helpful. no complaints. will boo again in the future.

Front desk staff was super friendly and helpful. Our room was in need of some TLC. Hole in the carpet and hairs - not mine - in the tub.

The main areas were not clean, carpets were dirty in hallways, my sheets were not completely clean.

Having a tiny kitchen was useful especially since breakfast was very skimpy

There were bugs in the wall the top Of the shower hasn’t been washed in along time. The keys to open the doors didn’t always work. Bathroom very small rom very small not what matched the on line version.

The breakfast was poorly done. Granola bars, prepackaged muffins, instant oatmeal, hot chocolate and coffee, and more than half the time we went down for breakfast during our stay everything had been picked over and only a few packages of plain instant oatmeal and hot chocolate were left. Hotel staff said the meager breakfast was due to Covid, but we stayed in a similar hotel for the first week of our stay just south of Boston, and they had a full regular breakfast (including fresh fruit, waffles, breakfast sandwiches, bagels, fruit juice, milk, cereal and lots more). I think the meager breakfast was actually the hotel trying to be cheap and save money, but using Covid as an excuse. Due to the meager breakfast options, my kids would not eat what was offered and I had to go shopping to buy breakfast for the week in addition to our other meals, but then the refrigerator in our room stopped working and we had to throw out all the food because it went bad. The first room we were assigned had been smoked in, had a smoke smell and a cigarette burn on the pull out sofa mattress. We were moved to another room, but it had a foul smell coming from the AC unit (but it was better than the cigarette smell). All three stairways were closed during our stay as the carpet was removed and replaced with rubber stairs - so only the elevator could be used and there was a lot of noise. No pillows or sheets were available for the pull out beds, although the front desk gave us some blankets.

It was great. The only annoyance I had was that after I turned in my keys and finished packing, I asked to use their restroom. The signs said that there was a restroom so either it wasn’t functional or became the public. When I asked to use the restroom I was told that they did not have a public restroom. I think they should have one for the price I paid. Or that I shouldn’t be the public afterwards. It’s silly and minor but it’s stuck for several days.