Premier Residences Phu Quoc Emerald Bay Managed by Accor Reviews

Response from Property: Xin Chào GeryB, Thank you for sharing your experience with us. We are delighted to hear that you enjoyed your stay at Premier Residence Phu Quoc Emerald Bay Managed by AccorHotelsIt's wonderful to know that you found our rooms cozy and comfortable, and that you and your family loved the pools and slides. We strive to create a fun and enjoyable environment for guests of all ages, and we are thrilled that you appreciated our efforts.We are pleased to hear that you found the beach clean and the water warm, providing a convenient and enjoyable experience for you and your family. Additionally, we are glad that you enjoyed the variety and tastiness of our on-site food offerings, particularly the fabulous breakfast.We also appreciate your positive feedback regarding the convenience of accessing Sunset Town via our shuttle service.We are thrilled that you enjoyed the show and the cable car, and we agree that they are must-see attractions during your stay.Thank you once again for choosing to stay with us. We hope to welcome you back for another memorable experience in the future.Best regards,Premier Residences Team

Response from Property: Xin Chào Aiza, I would like to thank you so much for sharing your experience regarding your stay at Premier Residences Phu Quoc Emerald Bay Managed by Accor.We thank you for your ongoing support of our hotel and look forward to welcoming you back in the near future.Sincerely,Premier Residences Team

Response from Property: Xin Chao Dragana Tomic, Thank you for taking the time to share your positive experience at our resort. We are thrilled to hear that you had a wonderful stay with us and that our staff provided you with exceptional service. Providing a welcoming and accommodating a**osphere for our guests is our top priority, and we are delighted to learn that we succeeded in making you feel well taken care of throughout your stay.We are also delighted that you enjoyed the culinary offerings at our hotel. Our team takes great pride in preparing delicious and freshly made dishes, showcasing both local specialties and international cuisine. It's fantastic to hear that you found our food outstanding and diverse.Furthermore, we are pleased to hear that you appreciated the convenience of our hotel's location, allowing you to explore Phu Quoc's beaches and local attractions while still providing a peaceful retreat away from the crowds and noise. The sea view from the terrace of your suite sounds like a delightful addition to your experience.Thank you once again for choosing to stay with us, and we look forward to welcoming you back for another memorable stay in the futureSincerely,Premier Residences Team

Response from Property: Xin Chao Kimminyoung, Thank you very much for your kind comments,It is truly rewarding to know that you had enjoyable time at the hotel and all your requests were attended by staff.We hope to have an opportunity to welcome you back to our hotel again soon! Sincerely,Premier Residences Team

Response from Property: Xin Chao Zuzu@,I would like to thank you so much for sharing your experience regarding your stay at Premier Residences Phu Quoc Emerald Bay Managed by Accor. We thank you for your ongoing support of our hotel and look forward to welcoming you back in the near future.Sincerely,Premier Residences Team

Response from Property: Dear Valued Guest, Thank you very much for your kind comments,It is truly rewarding to know that you had enjoyable time at the hotel and all your requests were attended by staff.We hope to have an opportunity to welcome you back to our hotel again soon! Sincerely,Premier Residences Team

Response from Property: Xin Chao Jwchong1224,Thank you for taking the time to share your positive experience with us! We're delighted to hear that you had a great stay at Premier Residences Phu Quoc Emerald Bay Managed by Accor. It's wonderful to know that you found the beach clean and beautiful, and we're thrilled that you took advantage of the complimentary amenities like beach chairs and Kayaks.We're also pleased to hear that you enjoyed our breakfast offerings. Providing a wide variety of selections is important to us, and we're glad it contributed to your overall positive experience.Your feedback is greatly appreciated, and we hope to have the pleasure of welcoming you back for another fantastic stay. If there's anything specific you'd like us to arrange for your next visit, please feel free to let us know.Sincerely,Premier Residences Team

Response from Property: Dear Valued Guest, I would like to thank you so much for sharing your experience regarding your stay at Premier Residences Phu Quoc Emerald Bay Managed by Accor. We thank you for your ongoing support of our hotel and look forward to welcoming you back in the near future. Sincerely, Premier Residences Team

Response from Property: Xin Chào Thomas,Thank you for sharing your experience with us. We're delighted that you enjoyed the relaxed a**osphere and the extensive breakfast offerings at Premier Residences Phu Quoc Emerald Bay Managed by Accor It's wonderful to hear that you loved our large swimming pool, the proximity to the beach, and the well-equipped gym with daily classes, towels, and cooled water.We appreciate your feedback regarding the areas for improvement. We apologize for any inconvenience caused by the lack of vegan options for lunch or dinner, the expensive drinks at the bar, and the limited vegetarian options during breakfast. Rest assured, we'll review these concerns with our culinary team to enhance our offerings and ensure better alignment with our sustainability goals.We're sorry for any miscommunication regarding the airport drop-off service. Your feedback is valuable, and we'll work to provide clearer information to our guests in the future.Thank you for choosing to stay with us, and we hope to have the opportunity to welcome you back for an improved experience.Warm regards,Premier Residences Team

Response from Property: Dear Paty Castro,Thank you for taking the time to share your wonderful experience with us. We're delighted to hear that your family of four had a perfect stay at our resort. It brings us immense joy to know that your girls had a fantastic time at the pool, enjoying the awesome kids' area and water slides.We're thrilled that you found our beach and sand toys enjoyable, and that the nearby grocery stores and restaurants added to the convenience of your stay. It's fantastic to hear that you enjoyed our breakfast offerings, found our pricing fair, and appreciated the cleanliness of our property.We're truly honored by your kind words and are thrilled to hear that you will definitely be back. It was a pleasure to host your family, and we look forward to welcoming you back for another excellent stay in the future.Warm regards,Premier Residences Team

Response from Property: Xin Chào Murali,We sincerely apologize for the experience you had during your recent stay with us. It deeply concerns us to hear that you found our Reception response slow and unfriendly. Providing efficient and friendly service is paramount to us, and we regret that we fell short of meeting your expectations in this regard.Please rest assured that your feedback has been shared with our management team for immediate review and improvement. We are committed to addressing any shortcomings in our service and ensuring that all our guests receive the exceptional experience they deserve.Thank you once again for your valuable feedbackWarm regards,Premier Residences Team

Response from Property: Dear Valued Guest,Thank you for taking the time to share your experience with us. We're thrilled to hear that you found our resort beautiful, with our stunning beach and well-appointed facilities exceeding your expectations.We're glad you enjoyed the breakfast offerings and found them to your liking. Additionally, we're delighted to hear that our suite accommodation provided the perfect space for your family to relax and enjoy their stay.However, we apologize for any shortcomings you experienced with the service at our resort’s restaurant. Please rest assured that we will address this issue internally to ensure that our guests receive the high level of service they deserve.Overall, we're grateful for your positive feedback and hope to have the opportunity to welcome you back for another great stay in the future.Warm regards,Premier Residences Team

Response from Property: Dear Value GuestThank you very much for your kind comments,It is truly rewarding to know that you had enjoyable time at the hotel and all your requests were attended by staff.We hope to have an opportunity to welcome you back to our hotel again soon! Sincerely,Le Thai Cat TuongFront Office Manager

Response from Property: Dear Mohan T,We are very grateful for your comments regarding Premier Residences Phu Quoc Emerald Bay Managed by Accor. Any positive feedback brings us joy.I will share your feedback with all staff. I'm sure this feedback will be an encouragement to our entire staff as we strive to continuously improve the quality of our services.Thank you again for sharing your experience and we hope your next trip will be as pleasant as the previous ones.Best regards