Wyndham Sea Pearl Resort, Phuket Reviews

Response from Property: Dear Valued Guest,We are delighted to hear you loved your stay at Wyndham Sea Pearl Resort Phuket. Your kind words about our helpful staff and the relaxing atmosphere, with beautiful greenery, ponds, and pools, mean a lot to us. We’re thrilled you enjoyed the private jacuzzi. We look forward to welcoming you back soon.Warm regards,Thanawat Tunyawatsakul - Resort ManagerWyndham Sea Pearl Resort Phuket

Response from Property: Dear Valued Guest,We're delighted to hear you found our resort nice and quiet. While we aim to provide a peaceful retreat, we also offer various activities for our guests. We hope to welcome you back and help you explore more of what Wyndham Sea Pearl Resort Phuket has to offer.Warm regards,Thanawat Tunyawatsakul - Resort ManagerWyndham Sea Pearl Resort Phuket

Response from Property: Dear Khun napadol,Thank you for your valuable feedback. It's heartening to know that you appreciated our prompt and professional service, along with the cleanliness and spaciousness of our rooms. We're glad these aspects contributed positively to your stay.We understand your concerns regarding our location's distance from Patong Beach and the navigation challenges it presents. We're continually exploring ways to enhance accessibility and convenience for our guests.Your recommendation is highly appreciated, and we're eager to welcome you back for another memorable experience. Should you plan a return visit, please feel free to reach out for any assistance or to explore more of what our resort has to offer.Warm regards,Thanawat Tunyawatsakul-Resort Manager

Response from Property: Dear papadamsarah,Thank you for sharing your experience following your stay in January at our resort. We're delighted you found our rooms clean and appreciated our staff's discretion, as we aim to provide a serene and comfortable environment.We are very sorry for any inconvenience caused by noise within the resort. Your feedback is invaluable, and we are addressing these concerns to enhance our guests' stays. We have noted the issue with the air conditioning remote controls, and we assure you that we are carefully managing these details to improve the comfort and quality of our accommodations.Our resort is designed to offer both the tranquillity of a secluded retreat and the convenience of proximity to the vibrant Patong area. We are dedicated to ensuring our guests enjoy a peaceful stay unaffected by external noise at any time.We look forward to welcoming you back for another stay that fully meets and exceeds your expectations, providing a seamless experience from start to finish.Kind Regards,Thanawat Tunyawatsakul - Resort Manager

Response from Property: Dear Guest,Thank you very much for your candid feedback regarding your stay at Wyndham Sea Pearl Resort Phuket. I sincerely apologize for the issues you encountered, from the remote location to the cleanliness and service concerns.I want to assure you that we are addressing the transportation issue to provide more accessible and affordable options for our guests. The cleanliness of our rooms is a top priority, and we are taking immediate action to enhance our housekeeping standards.Regarding the communication difficulties you experienced, we are committed to improving our staff's language skills and customer service, ensuring that all guests feel supported and understood.Despite the challenges, I'm glad you appreciated the room aesthetics and the jacuzzi. I also want to highlight that our resort uniquely combines peaceful serenity with easy access to Patong's vibrancy, offering a tranquil stay free from noise.We value your insights, as they are essential for our improvement. We hope for another opportunity to welcome you back and provide a stay that aligns with the high standards of Wyndham Sea Pearl Resort Phuket.Warm regards,Thanawat Tunyawatsakul - Resort Manager

Response from Property: Dear Valued Guest,Thank you for sharing your feedback. I sincerely apologize for any discomfort or confusion experienced during your checkout process. Our standard procedure aims to ensure security and efficiency for all our guests, but we may have missed providing a clear explanation in your case. We are addressing this to improve our service. I hope we can welcome you back in the future for a more seamless and enjoyable experience.Warm regards,Thanawat TunyawatsakulResort Manager

Response from Property: Dear Bhumeet,Thank you very much for your review and for your past visits to Wyndham Sea Pearl Resort Phuket. I am truly sorry to hear that your recent experience did not live up to the memories of your previous stays. It is disappointing to learn about the issues you faced with room cleanliness and amenities.We take your feedback seriously and have already initiated a comprehensive review of our housekeeping procedures, particularly focusing on room freshness and the thorough cleaning of all amenities, including the kettle. We understand the importance of maintaining the highest standards of cleanliness and comfort for our guests.Please be assured that we are committed to restoring the quality and service that Wyndham Sea Pearl Resort is known for. Your feedback is crucial for our improvement, and we hope to have the opportunity to welcome you back, ensuring a stay that meets your expectations and reflects our true standards.Warm regards,Thanawat Tunyawatsakul - Resort Manager

Response from Property: Dear Guest,Thank you immensely for your positive review. We are thrilled to learn that you hold the Wyndham Sea Pearl Resort Phuket in such high regard, particularly appreciating our prime location, which uniquely combines peaceful serenity with easy access to Patong's vibrancy. It's gratifying to know that the surroundings, amenities, cleanliness, and service met your expectations, contributing to a tranquil stay free from noise, day and night. Your commendation is a testament to our team's dedication to providing exceptional experiences. We eagerly anticipate the opportunity to host you again, ensuring your next visit is as enjoyable as the last.Warmest regards,Thanawat Tunyawatsakul - Resort Manager

Response from Property: Dear Lucas,I'm genuinely concerned to read about your recent experience at our resort. It's clear we missed several marks, and for that, I extend my sincere apologies.Our team is here to provide an impeccable service, and it's disheartening to hear we fell short. We're taking immediate corrective training with our staff, emphasizing hospitality and customer care. Regarding the bathroom issue, maintenance is on it, ensuring all facilities meet our high standards.We regret any discomfort caused by our membership approach and promise to review our strategy, ensuring a more comfortable engagement. Also, your feedback on our breakfast spread is crucial, and we're stirring up our menu for a more delightful start to your day.We're in a phase of growth and learning, and your insights drive our improvement. We hope for an opportunity to show you the refined side of our hospitality in the future.Warm regards,Thanawat Tunyawatsakul, Resort Manager

Response from Property: Dear X-shell,I'm glad you found our resort clean during your stay. We pride ourselves on maintaining high standards of cleanliness for our guests.Your comments regarding our location and breakfast offering have been noted. We understand that the location might not be ideal for everyone, but we continuously strive to improve our services and offerings to make our guests' stay more enjoyable.Your feedback helps us enhance the quality of our services, and we sincerely hope to have the opportunity to serve you in the future better.Best regards,Thanawat TunyawatsakulResort Manager

Response from Property: Dear idah, Reading about your experience brings both smiles and resolve. Knowing you felt welcomed and appreciated in your room delights us, yet learning about the areas needing rejuvenation captures our full attention.We're already coordinating with our maintenance team to revitalize areas like the bathroom silicon and cabinetry, ensuring they meet premium standards. Your suggestion for adding vibrant touches resonates with us, and we're exploring refreshing decor enhancements.Regarding the TV issue, we acknowledge the communication lapse and are rectifying our follow-up procedures. Immediate steps are needed to bolster in-room entertainment and comfort, including ensuring all amenities are thoroughly checked and functional before guest arrival.We're also revisiting our poolside amenities, understanding that softer daybed cushions could elevate the relaxation experience.Anticipating your return, we're committed to demonstrating refined care and comfort, showcasing the improvements inspired by your insights.Best regards,Thanawat Tunyawatsakul, Resort Manager

Response from Property: Thank you for sharing your insights. We're thrilled you enjoyed our dedicated service. Our hotel is evolving, embracing a journey of transformation aimed at enhancing guest experiences. Your next visit will be met with fresh, rejuvenating changes that meticulously blend comfort and style. We eagerly await the opportunity to exceed your expectations. Best regards,Thanawat Tunyawatsakul, Resort Manager

Response from Property: Dear Han77,What a joy to know that you and your wife found a romantic sanctuary in our accommodations! Creating a beautiful and intimate atmosphere is at the heart of what we do, ensuring that moments spent here become cherished memories.Your experience fuels our passion to create even more enchanting spaces and heartwarming encounters as we strive for excellence. We aspire to be the setting for many more of your beautiful life chapters.We eagerly await the opportunity to serve you both again, perhaps for another special occasion or a simple escape to romance. Until then, may the memories of your stay keep warming your hearts.Warm regards,Thanawat Tunyawatsakul, Resort Manager

Response from Property: Dear valued guest,Thank you for taking the time to share your experience at our hotel. We are pleased to hear that you found our luggage and taxi service to be good and that you found the price to be good value for money.However, we apologize for the initial room you were assigned and the wait time for service. We have shared your feedback with our team to ensure that these issues are addressed and improved upon.We appreciate your feedback and hope to have the opportunity to welcome you back to our hotel in the future.Best regards,Thanawat Tunyawatsakul