Hotels near Smoky Mountain Candy Makers, Pigeon Forge

Good service, enthusiasm, free upgrade

On 9-11-22 at we contacted 865-429-8500 to schedule a room at Hilton Home2 Suites for our family and children, one child having special needs. We needed a kitchen, particularly a means to heat food and the ability to sleep at least one autisic child in a seperate bedroom that had a means to be seperated by a door. So we called specifically to make sure there were no surprises when we arrived as the website was confusing.... pertaining to us making sure we had the appropriate amenities and room layout. When we called the above phone number the male on the phone quickly advised all the rooms with a seperate bunk bed room were filled at the Home 2 suites, but he would check what was available at the Tru Hilton. We later learn that there is no such thing as seperate bunk bed rooms at the Home 2 Suites location and that these two hotels are right next to each other. The associate then advised that he did have a room meeting our needs at the Tru by Hilton and that it did indeed have a seperate room for sleeping and a door. We were also advised that we would have a kitchen in the room, which was reiterated throughout the call. We booked the room, for 9-12-22, with us departing the following morning, 9-13-22. On 9-12-22, while driving to the Hotel from several hours away we noted the confirmation email was incorrect stating we would arrive on the 11th and leave on the 12th and that we erroneously already had our stay. My wife called and the mistake was eventually able to be corrected allegedly for the same room and amenities. Upon arrival, we checed in and we went to our room to find that it was a single bedroom with a king bed and no seperate room, no kitchen at all. I went back down to the front desk an spoke with the staff who I will not name on here. I told them we do not have the amenities or room we were promised. I advised that it was frustrating as this was the 2nd mix up and I was concerned about being billed for the previous erroenous reservation. I was quickly lectured that this hotel is a franchise and that all the errors were the fault of ”central”. I then said if there is not a room available at this point how do we rectify this and I was advised again, this hotel was a franshise and I would have to essentially take up matters elsewhere, assumingly with this so-called ”central”. The associate then said they did find a room on another floor and issued me new room keys. I gathered our family, belongings and children all up and went from the 5th floor down to the 3rd floor to our new room. Upon entering the room we were relieved to see the additonal bunk bed room, but then quickly discovered there was no kitchen as we were promised explicitly on the phone when initially making the reservations. I immediately headed down to the front desk and stated this room does not have a kitchen, at which time, I was advised they do not have kitchens in the rooms, but they do have them at the Home 2 suites hotel. I was lectured ag

I wouldn’t stay again, it was quite disappointing. When we got there, a man at the desk was having an asthma attack from the smoke smell in his room and was getting a refund. Then, a mom came out 10 minutes later stating that a group was smoking **** on the balcony around her children. When we got in our room, the comforters smelled like **** as well. Pillows were fine however, and the room itself smelled okay. The shower head was too short to wash hair, I could put my chin on it as a 5’7” female. Conveniently located with easy parking, but I would pay more and go somewhere else.

Pleasant staff and fairly quick check in and out. The room was nothing like I expected , my fault. I looked at so many hotels I didn't pay attention to the room set up which we hated. The bed closest to the balcony doesn't get much of the air conditioning while those by the front door freeze. The water pressure is A LOT and the force splashes water everywhere from the sink that's in the middle of the room. The carpeted floor has dips and groves in the flooring underneath which is odd. The shower sprays SO HARD that even while in the shower and the curtain closed the water sprayed all over the door and floor. Barely any room in the bathroom to turn around in. Definitely not a room to share with others when you need to privately change clothes unless you want to stand in the tub. Exhaust fan in bathroom- really is pointless. Doesn't do squat. And the fear of the toilet over flowing with every flush was stressful. SO MUCH WATER per flush. WOW. ALSO if you're there for just a couple days and don't need housekeeping they places notice on your door saying they will inspect your room if housekeeping can't come in after 24 hours. Never experienced that before. We didn't use the safe so no opinion on that. We enjoyed the balcony and watching the ducks and geese. Went floating a little bit, WEAR swim shoes and be careful it's super slippery. Go down the little rapid forward facing or there's a risk you'll flip. We went down them twice and it was an exhausting activity. The curtains need replacing. One by the balcony doesn't block out the bright morning sun and the one by the door had small holes in it, it also needed to be bigger to properly cover the window. Breakfast: eggs were cooked ok with zero seasoning,sausage was good and had a little Peppery heat to it, potatoes were ok. Some were not done while others were soft. Biscuits - OH LORD- hard as a rock on the outside and really doughy in the center (HOW DOES ONE MANAGE THAT)?) gravy was thin and MEH. Of our 2 days we only got breakfast once so no idea if there are different items on other days. I think they had pancakes, I did see watery looking grits and oatmeal. But didn't look to see what else they had. elevator #1 always smelled amazing. Don't know what they put in there, but was really clean and smelled good. Housekeeping ladies were so nice and helpful even though there was a language barrier. The parking is so weird. Not full spaces and the lines were so weirdly places between the columns. My oversized conversion van had to take up an entire section between columns as I have a wheelchair lift on the right side and couldn't fit next to another car. We parked on very bottom for better parking. There are some brave pigeons outside if you're patient. Overall the place is pretty decent for the price and very clean. There are just some areas needing improvement.

We love staying at this hotel ! It has the friendliest staff and so clean and well kept .they have an indoor ,hot tub and pool and outside pool with fireplace..It's so close to stores ,restaurants that you can just walk most places ..We met the friendliest families staying and this trip was amazing..Will stay again every time

I wouldn't pay to stay here again. Here is a list of Pros/Cons: Pros: ~Close to the Parkway ~The view of the mountains from our room was spectacular Cons: ~The hotel was dated, and tired looking including our room. Old fixtures, worn furniture in the lobby, etc ~Wifi did not work in our room on the 6th floor. ~The bed was INCREDIBLY noisy and mattress springs could be easily felt when lying down ~There were some stains on the comforter in between the sheets, looked like a bit of old blood. (looked like it had been laundered and dried on) ~The breakfast was supposed to be hot, but the heaters must not have been working since all the ”hot” items were about room temperature. There was no fresh fruit, bacon, toast, etc. Plates were styrofoam/plastic utensils. I expected better for what we paid to stay there. Overall, I wouldn't recommend this place. It wasn't horrible, but there are definitely better options for the price point. I'm glad we only had to stay one night there.

Nice room and location. We were able to get a river view room on the 2nd floor. It also overlooks Parkway, and the Titanic Museum, Hatfield V McCoy, Wonderworks, and Beyond the Lens could be seen not far away. It's a little bit noisy there starting in the morning but we didn't notice any noise during sleep time. The indoor pool was the only one open. It's not really big but it's nice. Breakfast was a hot, buffet-style hotel meal. Waffle maker, scrambled eggs and/or bacon, coffee, hot chocolate, french vanilla hot chocolate (not chocolate of course), various pastries, cereal, OJ, yogurt (with nuts and granola available). What I ate of that was good. We stayed 3 nights during our Spring Break. The area was extremely busy all the time. Pigeon Forge provides convenient access to Great Smoky Mountains National Park.

I once saw a picture of their sign that said it wasn't the newest but it is the cleanest. No business gimmick, it was very clean and very enjoyable to stay in.