The owner and staff were friendly, welcoming and kind. The 4 bed female dorm is light and quite spacious, with comfortable beds. All of the beds have working private lights and working plug sockets. The kitchen is clean, practical and has a coffee vending machine. The 2 balconies are nice to sit out on especially on an evening. The location is quiet but central, a few minutes walk to the main shopping street, with plenty of cafes around, and the airport is an easy and safe 20 minute walk away. The leaning tower of Pisa is a 20 minute walk away. However it's a pleasant and safe walk to do at any time of day or night, so this shouldn't be an issue for most people. The hostel doesn't have a 24 hour reception, so if a person wants to drop a bag off before the check in time of 14h they need to contact the hostel in advance to negotiate this.