Jennifer
February 15, 2024
Stayed Feb3-10 2024 - I have never written a review before, and feel compelled to do so. I feel so badly for those who had a negative experience, because ours was nothing but amazing. From the food to the beach to the staff to the surrounding area - this was a five-star experience.
We stayed in room 2723, which was perfectly placed (not an ocean view). The food exceeded my expectations day after day (tip: you can order as much as you want from the menu - AND the chefs at each restaurant are generally willing to make you something off the menu should you not find what you're looking for). The location was brilliant - you could walk 45 minutes along the beach in one direction and 20 minutes the other way and then you hit Playa del Carmen. The service was top notch.
We loved the size of the resort - it only had 200 rooms, so it was small enough for easy walking but large enough to have all the amenities.
The only criticism I would have was the amount of time it took to check in.
Suggestions:
1) you can book your dinner reservations up to a week prior to your arrival. If you're specific with which restaurant you want each day and the time you'd prefer, you will be set for your week!
2) if you're interested in any of the "popular activities" during the day (like Tequila tasting or sushi making classes), sign up for them immediately at the towel hut.
I have never wanted to go back to a resort for a second visit, but we'll definitely be heading back to this one!