Sandos Caracol Eco Resort All Inclusive
0 nights
Rooms and Guests
1 room, 2 adults, 0 children
All Properties in Playa del Carmen
Sandos Caracol Eco Resort All Inclusive
Health Protected
Carretera Cancún Chetumal Km 295, Playa del Carmen, Quintana Roo, 77710, Mexico
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Located in Playa del Carmen (Grand Coral), Sandos Caracol Eco Resort - All Inclusive is within a 15-minute drive of Gran Coyote Golf and Quinta Alegría Shopping Mall. This upscale property is 6 mi (9.6 km) from Quinta Avenida and 6.3 mi (10.1 km) from Central Square.Show More
We Price Match
3.4/5Cleanliness: 3.4
All 100 Reviews
Amenities
Golf CourseSunbathing AreaOutdoor Swimming PoolExclusive Beach AreaBeach VolleyballSnorkelingHikingSaunaSpaMassage Room
All Amenities
Surroundings
Airport: Cozumel International Airport
(25.6 miles)
Airport: Cancún International Airport
(32.5 miles)
Landmarks: Theater Sandos
(200 ft)
Map
Rooms
Guest Reviews
Policies
Services & Amenities
5
Deluxe Select Adults Only
1 King bed and 1 Sofa bed
Free Wi-Fi
Air Conditioning
Private Bath
Minibar
TV
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1
Family Economy Room Penthouse
Has window
Free Wi-Fi
Non-smoking
In-room Wi-Fi
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3
Superior Select (Adult Only)
2 Queen bed and 1 King bed
Free Wi-Fi
In-room Wi-Fi
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5
Select Penthouse (Adult Only)
1 King bed and 1 Sofa bed
Free Wi-Fi
Non-smoking
In-room Wi-Fi
Check Availability
2
Double Select Club Superior 1 Adult, Adults Only + 18
1 Double bed and 1 King bed
Has window
Free Wi-Fi
Non-smoking
Air Conditioning
Minibar
TV
Electric Fan
Check Availability
2
Family Economy Room Penthouse
Has window
Free Wi-Fi
Non-smoking
Air Conditioning
Private Bath
Minibar
Electric Fan
Check Availability
5
Family Economy Room Suite
1 King bed and 1 Bunk bed
Has window
Free Wi-Fi
Non-smoking
Air Conditioning
Minibar
TV
Electric Fan
Check Availability
6
Royal Elite Superior Room
1 King bed or 2 Double bed
Has window
Free Wi-Fi
Non-smoking
Air Conditioning
Private Bath
Minibar
TV
Check Availability
9
Family Economy Superior Room
1 King bed and 1 Bunk bed
Has window
Free Wi-Fi
Non-smoking
Air Conditioning
Private Bath
Minibar
TV
Check Availability
6
Royal Elite Room Penthouse
1 King bed and 1 Sofa bed
Has window
Free Wi-Fi
Non-smoking
Air Conditioning
Private Bath
Minibar
TV
Check Availability
2
Double Select Club Superior 2 Adults, Adults Only + 18
Has window
Free Wi-Fi
Non-smoking
In-room Wi-Fi
Check Availability
1
Family Economy Room Suite
Has window
Free Wi-Fi
Non-smoking
Air Conditioning
Private Bath
Electric Fan
Private Toilet
Check Availability
1
Double Select Club Penthouse 2 Adults, Adults Only + 18
Has window
Free Wi-Fi
Non-smoking
In-room Wi-Fi
Check Availability
1
Family Economy Room Suite
1 King bed and 1 Bunk bed
Has window
Free Wi-Fi
Non-smoking
In-room Wi-Fi
Check Availability
1
Royal Elite One Bedroom Room Suite
1 Queen bed or 2 Single bed
Has window
Free Wi-Fi
Non-smoking
In-room Wi-Fi
Check Availability
1
Double Select Club Deluxe 2 Adults, Adults Only + 18
1 King bed and 1 Sofa bed
Has window
Free Wi-Fi
Non-smoking
In-room Wi-Fi
Check Availability
4
Royal Elite One Bedroom Room Suite
Has window
Free Wi-Fi
Non-smoking
Air Conditioning
Private Bath
Minibar
TV
Check Availability
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Guest Reviews(100)
3.4/5
Verified Reviews- Cleanliness3.4
- Amenities3.4
- Location3.4
- Service3.4
Sergio
March 7, 2024
We don’t have the opportunity to enjoy any restaurant false advertisement, I do not understand how you can have no opening on reservations every restaurant was book for a month in advance how is that possible if you need a room number to book, and nobody knows nothing about it
Chantel Kapri
March 5, 2024
Great place for families except booking reservations was impossible we ate at the buffet for every meal except one. But lots of wild life. Pools were great rooms were nice and overall a great stay
Patricia Frances
March 4, 2024
The restaurant reservation service is sadly deficient. More availability would be a big improvement. Accessing the app, and lining up (long lines) for reservations is unreasonable. Also, advising guests on how to do this would be helpful. The A La Carte restaurants are great but seem quite disorganised.
Monica
March 4, 2024
The beach is not swimmable and the dinning was dissapointing. Buffet menu is ok, long lines and wait times. The reservation system for ala carte is ridiculous, hard to get a reservation through the "app" at midnight or stand in long line by sports bar. The grounds are beautiful and we enjoyed the animals and water park the most.
Elke
March 3, 2024
Food was ok but not great. I didn’t stave during the week but options were limited. Otherwise a very nice trip.
Cynthia Patricia
February 29, 2024
Food sucks service sucks rooms dirty poor customer service would not return or recommend this place highly disappointed
Rilee
February 29, 2024
We really liked Sandos Caracol. I recommend figuring out and trying to get dinner reservations your first day for the other restaurants. We were there 7 days and only managed to squeeze into the Italian place. The buffet is like combat eating so prepare yourself. The staff is phenomenal. All the activities to do are so much fun for everyone. I booked a massage at the spa and Genny was the best! My whole family loved it! Thank you Sandos.
Ngoc Giau
February 27, 2024
Reservation for restaurants is terrible. We have to stay awake at midnight to book the restaurants, but they are fully booking in 5 mins. Specifically Brazilian and Japanese restaurants, it already full book before we arrived because they let people booking in advance. That is not right for people coming after. We have to eat the same food and same restaurant for 5 days. It is ridiculous. I talked to the manager, but the manager can’t solve the problem. It’s not worthy for us to pay money to stay here. A lots of people are frustrated when they get in the resort.
Steven
February 25, 2024
The amazing wildlife, setting is beautiful. Food mediocre at buffet. But wildlife and activities make up for this.
Property Policies
Check-in and Check-out Times
Check-in: After 15:00
Check-out: Before 12:00
Front desk hours: 24/7
Child Policies
Children can stay in some rooms of this hotel.
Children between 0 and 1 years old can stay for free if no extra bed is needed.
Cribs and Extra Beds
Extra bed and crib policies may vary according to room type. Please refer to the room type details for more information.
Breakfast
TypeContinental
StyleBuffet
| Age | Fee |
|---|---|
Adult | Mex$19.03 (approx. TWD 35) per person |
Additional breakfast fees are not included in the total and need to be paid at the property.
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Health Protected
Cleanliness
- 3.4/5
Cleaning & disinfecting
- Rooms are disinfected between stays
Property Description
- Opened: 2005
- Renovated: 2011
- Number of Rooms: 4068
Located in Playa del Carmen (Grand Coral), Sandos Caracol Eco Resort - All Inclusive is within a 15-minute drive of Gran Coyote Golf and Quinta Alegría Shopping Mall. This upscale property is 6 mi (9.6 km) from Quinta Avenida and 6.3 mi (10.1 km) from Central Square.
Pamper yourself with a visit to the spa, which offers massages, body treatments, and facials. You're sure to appreciate the recreational amenities, which include 3 outdoor swimming pools, 5 spa tubs, and a complimentary water park. Additional features at this property include complimentary wireless internet access, concierge services, and gift shops/newsstands.
This property is all inclusive. Rates include meals and beverages at onsite dining establishments. Charges may be applied for dining at some restaurants, special dinners and dishes, some beverages, and other amenities. Grab a bite at one of the property's 9 restaurants, or stay in and take advantage of the room service. When you are in need of a refreshing drink, visit the swim-up bar or one of 9 bars/lounges, or 2 poolside bars. A complimentary buffet breakfast is served daily from 7:00 AM to 11:00 AM.
Featured amenities include dry cleaning/laundry services, a 24-hour front desk, and multilingual staff. Guests may use a roundtrip airport shuttle for a surcharge, and free self parking is available onsite.
Make yourself at home in one of the 956 air-conditioned rooms featuring free minibar items and plasma televisions. Rooms have private balconies. Satellite television is provided for your entertainment. Private bathrooms with showers feature complimentary toiletries and hair dryers.
Pamper yourself with a visit to the spa, which offers massages, body treatments, and facials. You're sure to appreciate the recreational amenities, which include 3 outdoor swimming pools, 5 spa tubs, and a complimentary water park. Additional features at this property include complimentary wireless internet access, concierge services, and gift shops/newsstands.
This property is all inclusive. Rates include meals and beverages at onsite dining establishments. Charges may be applied for dining at some restaurants, special dinners and dishes, some beverages, and other amenities. Grab a bite at one of the property's 9 restaurants, or stay in and take advantage of the room service. When you are in need of a refreshing drink, visit the swim-up bar or one of 9 bars/lounges, or 2 poolside bars. A complimentary buffet breakfast is served daily from 7:00 AM to 11:00 AM.
Featured amenities include dry cleaning/laundry services, a 24-hour front desk, and multilingual staff. Guests may use a roundtrip airport shuttle for a surcharge, and free self parking is available onsite.
Make yourself at home in one of the 956 air-conditioned rooms featuring free minibar items and plasma televisions. Rooms have private balconies. Satellite television is provided for your entertainment. Private bathrooms with showers feature complimentary toiletries and hair dryers.
Services & Amenities
Most popular business facilities
Golf Course
Sunbathing Area
Outdoor Swimming Pool
Exclusive Beach Area
Beach Volleyball
Snorkeling
Hiking
Sauna
SpaAdditional charge
Massage Room
Fitness Room
Private ParkingFree
Airport Pick-up ServiceAdditional charge
Airport Shuttle Service
Bar
Nightclub
Basketball Court
Tennis Court
Billiards Room
Table Tennis Room
Restaurant
Meeting RoomAdditional charge
Children's Playground
Water ParkFree
Water Slide
Kids' Club
Currency Exchange
Luggage Storage
24-Hour Front Desk
Wi-Fi in Public AreasFree
Outdoor Swimming Pool
Exclusive Beach Area
Spa
Fitness Room
Bar
Restaurant
Children's Playground
Water Park
Kids' Club
Restaurant
Restaurant
No additional info available
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