Grand Lexis Port Dickson Reviews

The check-in was fast and easy, the introductions was clear. The hotel have different buildings and names so I wasn't sure which one I have booked till I reach there. I booked the Grand Lexis Port Dickson so the room is single storey and we have private because there is no window and the only window is from the toilet looking out to the pool. The pool is Within 3 tall walls and the pool is dirty with leaves and bugs. The room have large walking area with 2 big beds and sofa and study area. The toilet is large too, with its own wc area and shower area and big changing area. The wardrobe is connected to the changing area. The toilet window have gaps that lizards came in. There are alot of car park lots right in front of my room but when night comes, it's full, but there are lots in the hotel building too. Breakfast buffet is in the hotel building and there are alot of variety of food. There is a big pool in the hotel building but are crowded. There isn't any shop nearby, there is a small shop in the hotel building but they close early. The staffs are very helpful and friendly to guide us to our room. There are free buggy rides to shuffle people to and fro their rooms to main hotel lobby.

Buffet staff at the entrance could’ve been more pleasant, she looks as if the whole world offended her. Asked for our room number in an annoyed tone and did not even bother to look you in the eye. Other than this Chinese female staff, service provided by the rest of the staffs from front office to buggy service is exceptional. As for the room, sofa ceiling light doesn’t work, a/c is a bit noisy, pool light was’t turned on, door locks on both shower and toilet was out of order. Sink at the ‘tea area’ is not flowing smoothly and the toilet wasn’t flushing properly as well. Internet connection was a big disappointment, videos on you tube kept on disconnecting every few minutes.

+ve 1. Pool in the room. Kids had fun. 2. Good sized room. 3. Good location. Multiple restaurants nearby. 4. Buggy service direct to the room, to lobby or carpark. Staff was nice enough to drive all the way to the entrance for us to pick up our grab delivery. 5. Good level of security. Guards at entrance checked for valid bookings. Food delivery drivers and not guests are not allowed to enter hotel premises. -ve: 1. Thought room was facing the sea and will have a nice window with seaview in the room. But nope,None 2. Bedsheets not clean enough. 3. Tiles near washroom and the pool are quite dated. 4. The foldable door next to the pool was spoilt. Stuck, unable to open fully. 5. At weekends, longer waits for buggy. If you are pressed for time, will have to walk. 6. Breakfast service could be improved. Free seating, it was a mess during the weekends. Eg. Smaller groups seated at bigger tables. Familes switching tables midway etc. Multiple guests are left without seats, having to wait. Better for staff to assign seats. 7. Food selection and quality can be improved.