Aloft Portland Airport at Cascade Station

Let me start with cudos for Elizabeth at the front desk. I'd say she did everything in her control to make my stay excellent. GREAT customer service there. The van driver, however, made me feel unimportant. What????? We have to turn the van back around to return to the hotel to pick up a pilot? Even though you were late in picking me up and nearly making me late for my own connection? GACK! I'd say the company puts a lot of money into the lobby and the exterior. Sadly, once you step off the elevator, everything is a little shabby, torn and run-down. Perfect to lure in the traveler who won't be coming back.

Clean room although no bath tub. The shuttle to the airport was easy and convenient.

The staff was really awesome. I have back issues & they happily came out & unloaded my luggage & reloaded in AM.

The only bad thing about Aloft is the lighting. It’s impossible to leave on the bathroom light without having it shine into the bedroom, which causes sleep deprivation. From now on when I stay at an aloft, I will take a nightlight to plug into the outlet.

Very friendly staff and the variety of restaurants and shops in the area within walking distance.

Excellent proximity to Portland Airport and to Columbia River Gorge. We enjoyed the stores and restaurants within walking distance of the hotel.

I know I will always have a great stay at Aloft. The employees are friendly and the room is always pristine. The parking/airport shuttle is a good reason to stay there, too.

Rooms were great! Late night swim was awesome! My girls went down for breakfast but one of my daughter’s food was forgotten about and they waited for an hour or so to get her food. staff were kind enough to give them a snack and drink on the house. We will be back!

The staff was great. I was able to check in earlier and got a chance to relax a bit before heading out to my planned activity