DoubleTree by Hilton Poughkeepsie, NY

Staff was wonderful - Very accommodating! The renovations are almost done. Rooms are clean and very modern. Will definitely stay again!

everything good

I really want to say nice things about the hotel but the restaurant honestly ruined our stay. The following is a complaint about the restaurant and not the hotel necessarily itself. We drove up after our wedding for a comedy show next door which started at 8. We checked in and went downstairs to order food around 6:40. The people near us were complaining about the wait (over an hour). It took them about 20 min to take our order. We were never served by our waiter not even water or our drinks. After about half an hour I went to the bar to get water wine and a beer as we wait. Around 8 pm, we were told it’s almost ready. I ordered another wine from the bar. At 8:10 we were told one meal was ready but the other wasn’t. At this point, we were already late to the show. I said I would take the meal that’s ready. We waited an additional TEN minutes and never saw the waiter again. I stopped at the bar and told the bartender we were 20 minutes late and been waiting almost 2 hrs and to let them know we left. After the show we went back to sit and order dinner from Uber eats. They came up to us and accused us of walking out on the bill (a bill we never saw as we never even saw a glass of water from them). I went straight to the woman who checked us in at the front desk who apologized and removed the wine and beer from the bar bill which I already charged to the room. She felt badly and I appreciated her but the whole experience was awful because of their restaurant unfortunately.

When i got there they tried to chRge me even though I already paid through *******. They had no record of me paying. Luckily I am organized and had documents. It said they had room service. NO room service. NO coffee for guests in the lobby. Now to the restaurant. A total disaster. We got there at 545 pm. Only 2 tables seated. We ordered water and our meals. Asked 3 times for water. It never came. Husband went to the lobby store and bought 2. Our meal didnt come until 7:10. I will say it was good but we had to hurry and eat as we had a show to attend at 8pm. Since it was the only place to eat around there we went back for breakfast. We ordered and again waited for an hour for our breakfast. But this time it never came. Our waiter came back and said....i need to take your order again....the other waiter gave it to another table and they ate it! THEY ATE OUR BREAKFAST! We left...very angry. When we checked out and I told the desk ladies, they did not care!

Property was recently bought by Hilton and is going through a much needed renovation. We had a newly renovated room which was large, clean, and had comfy beds. However, the lobby, elevator and hallways are dreary and beat up. The breakfast buffet was one of the worst I’ve ever had in terms of taste and selection. Front desk clerk was unprofessional. One bright spot was the complementary fresh baked chocolate chip cookies near the front desk. Neighborhood is sketchy. Wouldn’t walk around there at night, although really no reason to.

Service was the only issue. In the restaurant it was exceptional, but the front desk left much customer service to be desired. Blamed everything on the computer switchover, but offered nothing to compensate taking 10 to get a 2nd key, nor when we were locked out after breakfast because the (3) keys we received no longer worked after 1st use

The rooms were good, clean fresh. The outer halls of the lobby were under construction apparently, but they could’ve use some tidying up.

We stayed there December 7,8and 9. We woke up to no hot water, when they came to room they said because of where room was located it took time for water to get there, 25 MINUTES!!! Thry were very aware of this problem and said even with renovations this was going to continue to happen because pipes weren't changed. They did nothing to compensate. Also, there was an open electric box and broken hanging light that my friend hit his head on to garage, very unsafe! Expectation of a hotel is clean, and HOT WATER. If you’re staying here you should set your alarm for 25 minutes early to assure you have a hot shower!! I don’t recommend!