Crown Paradise Club All Inclusive

Of all the employees at the resort two stood out above the rest for their courteous, professional efforts. Aidan at the front desk was super helpful and attentive. He helped us navigate our outings with his local knowledge. When we had an issue with our room he was very helpful. Andrea at the Palapa restaurant was super efficient at seating us with a kind smile. No matter how busy it was she always greeted each group in a kind welcoming non rushed way. Bravo

Would not recommend this property to anyone! We decided to stay at the Club Paradise from the 6-12th of January after reading all the good reviews on this place and thought well this would be perfect for us with our family of 5. Well we were wrong, this place is so run down and outdated. The rooms need major upgrading to them. We ending up booking for the family suite and it was so tiny especially for a family so we had to end up paying more to get upgraded to a suite. Before making the decision on getting a suite we looked at one and the first thing I saw in the room was a cockroach so we decided to look at another and decided on that one. The food is gross and is always the same thing each day and it is cold, not ever warm just plan cold. The drinks aren’t even that good as well. Oh and don’t even try to get into there restaurants as they all have to be reserved the day of and on their app which is only open from 9-12 and if you don’t get on it at the very time they open the reservations nice try on getting a table at any of the restaurants, this also doesn’t make any sense as each time we walked past those restaurants during dinner time they hardly had anyone in there! The pools are all cold and not nice to be in. They have one swim up bar but it’s only for adults and it’s actually a big hot tub. It’s very over ran by Mexicans, there wasn’t many Canadians there. Each person we ran into had the same feelings as us about this property and were very upset about the place. They either need to shut down and do major upgrading or lower their star rating. This is not a 4 star resort this is like a 1 star resort. They don’t have anything going on during the day for kids to do and they only do shows for kids at like 8 or 9 at night which does not work when you have very little kids. They also have raccoons there that roam the resort at night and have a home over by the suites which is disgusting and not good especially if they become aggressive towards anyone. I would never recommend this place to anyone and I don’t understand why so many people think this is a great place because it is not.

Great time, loved the location of our room, close to the beach. Great family place with the kid’s zone. The buffet food appeared hot, but much of the food was not. Had an upgrade to use the Adult only Crown Paradise down the walkway. Rooftop view of the sunset over the water was a treat. Easily took the city bus to pickleball numerous times at a great facility. Araceli, the concierge, aimed to please, and she did. Xoxo

UN LUGAR ACOGEDOR, CÁLIDO, CÓMODO, EXCELENTE TRATO POR LOS EMPLEADOS DEL LUGAR EN ESPECIAL DE ARACELI! Nos vamos muy contentas de pasar nuestras vacaciones aquí. Gracias por su atención y por hacer de estos días una linda experiencia!!!!!

Good staff, great menú of drinks for kids. years coming to this Place and my children love it. It is a good. experience every time we visit this place. Food at the restaurante is diverse and good taste, some options for diabetic people. We could come back again.

Pros: Three rooms were next to each other. Room location was overlooking the water park. Food at the buffet (La Palapa) was overall excellent and the wait staff in the buffet was generally very attentive. Special thanks to Juan was wonderful. The resort has many pools available and many snack bar and bar areas to choose from. The Kids Club had daily activities for younger kids. We tried the French (Sans Souçis) restaurant and the Asian (Fujiyama). Cons: Check-in process seemed confusing and the concierge (Angeli?) was not very friendly or helpful. The room phone was not working. I reported it (via several ways and times) and it was never resolved. On our first full day, all of our personal belongings were removed from our table and chairs near the kids pool while grabbing lunch at the buffet. We were gone ~45 minutes. I confronted the concierge (where I located my belongings) with no help. I requested to speak to the general manager who arrived after what felt like a long time. The GM, Martin, was unsympathetic and made excuses. The reality is from others seated nearby who witnessed hotel staff remove my belongings is, another guest arrived that was clearly receiving preferential treatment. This resort does not have enough pool chairs and tables or beach chairs for all the guests. The pool lounge chairs all have individual signs saying they are NO RESERVATIONS. However, if you don't claim your chair, they will be gone by about 9am. The GM acknowledged this but offered no help or solutions. The resort excelled in some areas (like food quality), but suffered in many. Frequently, I found dirty plates laying around in various public areas. One morning, while walking down the stairs to breakfast, there broken plate pieces and garbage everywhere. The French restaurant (which requires reservations), was very busy and understaffed. The wait was terrible. I felt bad for the waiter who seemed to be trying hard but the service was terrible. The bar tenders were mostly ok, I tipped them frequently. The drinks were subpar. Mostly way too sweet with hardly any liquor. The micheladas were ok. In summary, great for kids, food quality was great, service and other areas have many areas where they could improve. Special thanks to the great staff members: Adrean (bell boy) Juan (La Palapa) Sara (hostess La Palapa) Andrea (hostess La Palapa) Julieta (hostess La Palapa) Isaías (Tiki Bar) Javier (Tiki Bar) Gudalupe (Kids Club) Thumbs Down: Angeli (concierge) Martin (GM)

We had a really good time at the crown. Juan and Dani E were very good in the buffet and always got me my coffee and milk. Most of the staff are great. The beach can be busy with ppl selling things but that can be expected. Most of the staff speak broken English so brush up on your Spanish, although they love to help you learn to speak better Spanish. The children’s entertainment is fantastic with lots going on all the time and a zip line!